[Teresasue]

Why is the app asking us to sign in with all our log in details AFTER signing in with FINGERPRINT? I log it all in again says enable fingerprint ... Next time I log in with fingerprint same thing put all your log in again. Never used to do that just fingerprint

[geoffers]

@Teresasue - poor design methinks. No other apps have this problem in my experience.

I've got a fairly new phone running Android14 on which the login works fine as expected.

But on an older phone I experience the same symptoms you describe 🤔

There were significant security changes in the Android OS around V10/V11, so they've probably only tested it under these newer versions ☹️

[Teresasue]

Thanks but my phone is only a few months old perhaps I'll delete it

[Poppy_EONNext]

Hey @Teresasue 🙂

This is definitely a frustrating and unusual experience! It sounds like the app is stuck in a loop, repeatedly asking for full login details even after a successful fingerprint authentication.
I have just had a go on my E.ON Next App and it accepts my finger print authentication without needing to type in my log in details, have you tried uninstalling and reinstalling the app?
Let me know how you get on 🙂

[geoffers]

Originally Posted by Poppy_EONNext

Hey ! It sounds like the app is stuck in a loop,.

Nothing to do with being in a loop - it's just not saving login/password/fingerprint settings (which is probably something phone-based which the app isn't handling properly)

[WizzyWigg]

@geoffers @Poppy_EONNext
I have to enter login details every time as password manager doesn't save them. Using good old Android V11 and app V1.12.7235.
It's not a major problem for me, in fact it keeps the old grey matter ticking over 👴😂.

Don't use fingerprint recognition.

[Teresasue]

Tried uninstalling doesn't work

[geoffers]

Originally Posted by Teresasue

Tried uninstalling doesn't work

There's an option in the phone's settings to allow you to save and use autofill for username/password etc

Have you got this set?

In Android phones go into <settings> and look for something like this to make sure you've got it set

[Teresasue]

Seems to work ok with all other apps but I've looked again thanks

[geoffers]

Originally Posted by Teresasue

Seems to work ok with all other apps but I've looked again thanks

l think it's most likely to be a phone-specific "feature" in the EOn app. (or incorrect setting in the Kraken API which I bet is running in the background)

What's make is your phone? (I wonder if other users with the same phone have issues?)

If you Google for the problem you'll see lots of other reports of this issue.

This thread shows another user @Davy experiencing exactly the same symptoms, which got magically fixed after an app update so is clearly a problem within the app itself

https://community.eonnext.com/thread...ll=1#post60119

I'm sure they use a list of compatible phones somewhere, since my older phone which I'm typing this on is reported as incompatible in Play Store (I had to load the app APK manually from my other phone)


<edit> BTW my older phone (which was also showing these symptoms) has miraculously now started logging in correctly, so something must have changed in the app background (not the app itself which hasn't been updated), fixing it for me </edit>