I hope the weather is treating everyone well!
Where I am its starting to look way more brighter so I generally feel so much better! We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts, we want to keep your personal details safe so please don't post them here. We're also not always around so it's not always the quickest way to get help.
Here's some other options… Our email is: firstname.lastname@example.org.
To get the most out of our Energy Specialists over email, it's a great idea to fill the email with any information that you think would be relevant; meter readings, photos and account details are all fantastic examples of information that can help us resolve your query quicker.
We aim to respond to emails within a few working days however during busy times such as now, there may be a longer wait than usual.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, and 9am - 4pm Friday. For home related calls the number is 0808 501 5200 and for business related calls it's 0808 501 5699.
We also have Energy Specialists available across our social media platforms; Twitter and Facebook. The best thing about this service is that you can pop us a message and we will get back to you as soon as we can. Again, it's a great idea to pop us any information you think is needed so we can look into your account quicker.
We now have said hello to WhatsApp (0808 501 5200) just like with social media, our Energy Specialists will be here to help with any problems, any time of day.Did you know that you can now contact us if you're hard of hearing using a service we've partnered with called SignLive? If you feel like you'd need to speak to us over the phone whilst using British Sign Language, check out this post here for more info and how to get in touch.Of course, we would love for you to pop your question here as we have a great number of members who will offer their advice and support.
We ❤ our Community! Hopefully speak to you soon,