[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

Reminds me of The Life of Brian 🤣

… What have the Romans ever done for us? 🤪

Okay. 😂 First of all built roads without potholes! 😂 Secondly invented underfloor heating! 😂 Thirdly developed heated swimming pools! 😂 Et sic porro! 😂

[JoeSoap]

Originally Posted by WizzyWigg

Okay. 😂 First of all built roads without potholes! 😂 Secondly invented underfloor heating! 😂 Thirdly developed heated swimming pools! 😂 Et sic porro! 😂

Nice bit of Latin at the end 👍

Caesar adsum jam furtee
Brutus et erat
Caesar sic in omnibus
Brutus inis at

[WizzyWigg]

Originally Posted by JoeSoap

Nice bit of Latin at the end 👍

Caesar adsum jam furtee
Brutus et erat
Caesar sic in omnibus
Brutus inis at

And as your namesake said during the second world war:
Illegitimi non carborundum! 🤔😂

[JoeSoap]

Originally Posted by WizzyWigg

And as your namesake said during the second world war:
Illegitimi non carborundum! 🤔😂

… and I too used it a lot during my working life 😂

[Lee_EONNext]

@JoeSoap @JoeSoap With your situation I'm starting to lean towards the issue isn't your IHD, reason I feel this way is your meter and IHD match, the issue here is your selected tariff/Our system do not match what is being shown on the meter.

If the meter is correct I'm confident your IHD is correct. There are a few variables to these errors too. For example @solidbond had the same issue and now it's fixed, which has left me slightly perplexed if I'm honest, I wonder if the meter correct?
@Ian413 Welcome to the thread, Can I just clarify your issue from what you have read does it sound similar to @JoeSoap? Does your IHD match the meter but the meter tariff is incorrect?

We are working on this, initially I was told this was fixed however we were reporting the issues were with the IHD's. In my opinion - it's the meters and or our system. I could be wrong about this however, from the information I'm seeing it makes sense it's our system and meter, well to me anyway, it's just making sure the relevant people understand. Every time the customer service contacts the IT teams and advises it's a faulty IHD - The guys look and the answer is, well the IHD and Meter match?

I will get back to you all asap hopefully soon with some better news than what we have had so far.

[WizzyWigg]

Originally Posted by JoeSoap

… and I too used it a lot during my working life 😂

You weren't the only one. 😂
Lee's post is interesting! I refer everyone to my earlier post this morning. 👴😊 Roll on standardisation. 🤗

quod erat demonstrandum

[JoeSoap]

@LeeDQ_EONNext

Thanks for that. I would imagine that, like me, customers with IHDs rarely, if ever, look at the actual meters. Most people would request tariff updates to the IHD but I would have thought that customer service would be wise to this and, if necessary, seek clarification as to whether the meters themselves have the same tariff as the IHD. As for myself, I requested tariff updates to both the meters and the IHD.

I have never suspected my IHD is faulty and in fact have always maintained that the incorrect tariff is somehow being sent to the meters. Apparently, @PeterT_EONNext has a workaround for the issue of meters being updated with non-DD rates but I feel that this was tried by the first advisor I had contact with but it resulted in early exit fees being applied to my account.

This issue has been going on for ages and we're told it is being looked at. This is surely affecting many customers so I am baffled as to why there is no information on the issue available outside of this forum... unless I've missed something 🤔

[Lee_EONNext]

@JoeSoap The work around from Pete, I believe was for then the meter and IHD didn't match, however I will revisit this just in case.

[JoeSoap]

@LeeDQ_EONNext

Ok, thanks Lee. I just can't understand why previous update requests went through with no problem 🤔

I really didn't imagine this would become so convoluted.

If nothing else, I would rather things stayed as they are (which is all ok, but for a minor nuisance) than for things to get worse as a result of trying things out. That said, someone has to be the guinea pig so it may as well be me 😅

[retrotecchie]

@JoeSoap

Several other energy suppliers have various posts with a similar issue.

The solution from all the energy companies is always to speak to Customer Services and request an "SMETS2 Command Tariff Update".

That is to say, a tariff push. However, this appears to have been tried several times in your case and is not 'doing the business'.

So either

1) E.On Next ARE sending the request correctly but with inaccurate/erroneous tariff information.
2) They AREN'T sending the request, or THINK they are but the data isn't getting through.
3) Their BOL (the software that interfaces between each supplier and the DCC) is up the spout, which has happened several times in the past.

If there are any other possible reasons, I fail to see what they could be.