Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Why?
    Afternoon @DaveH That's absolutely wonderful news. So glad everything is back to status quo. 👍 Enjoy the rest of the week. 🌞 see more
  • Why?
    @WizzyWigg Great news!! I've just had my £100 credited back to my account. I phoned again this morning and they acted. 🙌 All is good (for now... see more
  • Variable direct debit
    @Pianoman You're welcome. I'm very pleased to read they've given you your refund and changed your account to variable direct debit. That's great... see more
  • Should I get a monthly statement?
    Now that I've contacted them they've put the statement on their website for me to read. At least I know how much they've charged me in the last... see more
  • Variable direct debit
    @Tommysgirl ​​​​​​​Thank you for your advice. I first requested a refund on the 16th September. After numerous emails, phone calls, I've finally... see more
  • Affordability & Vulnerability Highlights
    Hey Community I was looking at this section and I thought 🤔 What can we do to make things not so much clearer however more accessible? What I... see more
  • Should I get a monthly statement?
    I rang them today and they said there must be a problem in the system somewhere. They are contacting the IT department to see if they can fix it.... see more
  • Rate 2 reader
    @KasiaJ Obviously you have a single rate smart meter which is configured to send half-hourly reads which is what E.On Next use to calculate your... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • Rate 2 reader
    Hi, My current tariff is Next Drive Fixed V3. Rate 1 applies from 07:00 to 00:00, and Rate 2 is from 00:00 to 07:00. However, when I checked my... see more
  • A great big E.ON Next community welcome!
    Good afternoon everyone! Let's welcome our newest members @Juliemoody @babzybabe and @Gazza73nova it's great to have you join our community! 🌟 ... see more
  • Insensitive Customer service
    Thank you. To illustrate the problem the estimated ANNUAL night usage on the account was 64kwh, then for just a 3 WEEK period on an empty property... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    @meldrewreborn I love how interested you are in the number of customers we have left but due to confidentiality i am not able to share this number... see more
  • Insensitive Customer service
    @Cat17 please remember I can’t see the detail of the bill so I’m writing in general terms. i’m very surprised no staff have dropped in on this... see more
  • Insensitive Customer service
    Thanks but that doesn't explain the massive disparity between the estimate and the final reading, not does it explain why a night rate bill for 3... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    @LeighH_EONNext A snapshot of the numbers would do. And while customer numbers will drift over time rapid change is practically impossible. see more
  • Insensitive Customer service
    @Cat17 the estate of the deceased is liable for the account until the date of his passing. If a curate reading is not available for that day... see more
  • Hello! From the Eon Next RTS team (Radio Tele Switch team)
    Hey @meldrewreborn 😊 Great question however the answer is really not as simple as a number. Why? 🤔 The market moves all the time meaning that... see more
  • Insensitive Customer service
    I'll also add that prior to his death the account was fully up to date. see more
  • Insensitive Customer service
    Thank you. As you'll appreciate letters such as these are particularly distressing to grieving families. My issue with his final bill is that the... see more