When I joined Eon.Next it took several months to sort out my statements. Finally it was done and the statement was updated in September. In October there was no statement available and I had to ask for one. Now it's November and again there's no statement. My smart meter is being read and the readings are online. Should I be able to see a statement monthly or do I have to ring up and ask every time?
Should I get a monthly statement?
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Level 362 Days AgoIt took a couple of "nudges" to get them to get my bills produced on a regular basis : often only gas with no elec. but they seem to have got it sorted now
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Level 872 Days Ago@RosieMay Statements should be available online a couple of days after a smart read. It may vary when available (ie take longer) if the readings are just before a weekend or bank holiday. Eon Next normally email me when a statement is available. It might be worth checking your communication preferences in your online account. If all fails speak to customer services. I'm sure they will be able to help you.
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Level 601 Day Ago@RosieMay
Do you ever see the transaction amounts for gas/electric itemised in your account within 1 day of your meter reads showing on your account?
As soon as I get my monthly smart meter reads posted I also get the transaction amounts listed at the same time, followed by the itemised bill the following day. At least that is how the process works for me but I am on Monthly Variable Direct Debit. 👍 -
Level 31 Day Ago@Mailman I don't see the transaction amounts until I ring up and ask for the statement to be put online. It's usually a week or two later when I contact Eon.next.
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Level 921 Day Ago@RosieMay
I had a similar problem when I moved over to E.On Next. I was submitting manual readings (no smart meter) and paying the monthly DD, but nothing was showing on my online account. It took a couple of months to sort but @DebF_EONNext fixed it in the end. Hopefully she'll pick up on this thread.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 31 Day Ago@retrotecchie it's been about seven months now and I'm still not seeing my statements online.
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Level 911 Day Ago@RosieMay
i get my statement by email a day or so after submitting my readings (tradition meter!)
are the statements being produced - so are they viewable in your online account, or are they just not being produced at all?
just seen you post of a few minutes ago - so despite having readings the statements are not being produced. Are the readings visible?Last edited by meldrewreborn; 1 Day Ago at 19:30.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 31 Day Ago@meldrewreborn they're not being produced at all unless I ask for them to be produced. I can see the October statement because I rang and asked for it to be produced.
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