What is going on?
Why?
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I have just changed tariff to Next Fixed 18m v6 for both fuels. Much to my horror they have charged me £100 exit fees. I did phone and was informed that I should not have been, but it is still on my account.
What is going on? -
6 Replies
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@DaveH It happened to me a while back. If I remember it took a few working days to resolve.
When did you contact Customer Services?
Update. I've just checked and it took 10 days.Last edited by WizzyWigg; 3 Hours Ago at 12:30. Reason: Extra information
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@WizzyWigg I phoned a.m. Friday. Thanks for your answer, it gives me hope that all will be ok. 👍
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@DaveH I've just updated my post. Checking my records it actually took 10 days to resolve. That was back in March. Hopefully it will be sooner for you. 👴
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@WizzyWigg It's probably me being impatient 🙄Thanks for your help and time.
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@DaveH My pleasure. Patience is a virtue 😉. Let us know when funds are restored. Have a great weekend. 👴