What is going on?
Why?
-
I have just changed tariff to Next Fixed 18m v6 for both fuels. Much to my horror they have charged me £100 exit fees. I did phone and was informed that I should not have been, but it is still on my account.
What is going on? -
10 Replies
-
Best Answer
Best Answer@DaveH It happened to me a while back. If I remember it took a few working days to resolve.
When did you contact Customer Services?
Update. I've just checked and it took 10 days.Last edited by WizzyWigg; 4 Weeks Ago at 12:30. Reason: Extra information
-
Best Answer
Best Answer@WizzyWigg Great news!! I've just had my £100 credited back to my account. I phoned again this morning and they acted. 🙌 All is good (for now anyway).
Thanks for your support. 😉 -
@WizzyWigg I phoned a.m. Friday. Thanks for your answer, it gives me hope that all will be ok. 👍
-
@DaveH I've just updated my post. Checking my records it actually took 10 days to resolve. That was back in March. Hopefully it will be sooner for you. 👴
-
@WizzyWigg It's probably me being impatient 🙄Thanks for your help and time.
-
@DaveH My pleasure. Patience is a virtue 😉. Let us know when funds are restored. Have a great weekend. 👴
-
Afternoon @DaveH That's absolutely wonderful news. So glad everything is back to status quo. 👍
Enjoy the rest of the week. 🌞Last edited by WizzyWigg; 4 Weeks Ago at 17:11.
-
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈