@
Andy65
This is what I am trying to figure out in a way too.
My dd has passed but they haven't taken anything. So I'm assuming the subsidy was applied to my dd. I've got my bill as usual for the 42 ish quid I pay usually and informing me of the price increase next month, but no mention of the subsidy at all.
Am I supposed to be subsidised either the 66 or the lower value of my bill? Should the left over 24 ish quid be credited on my bill? Or does EON just pocket it for themselves?
Hi @
Beck
My original understanding, I think I read this on the BBC website weeks ago, was that if your DD was less than £66, your energy account was credited with an amount equal to your DD and the remainder, £24 in your case, was credited back to your bank account.
However, Section 5.29 of the Government Guidelines states:
"Where a refund or reduction of the full value of the EBSS payment is not possible because the EBSS payment is greater than the amount of the customer’s Direct Debit, a credit should be made to the energy account of an amount equal to the balance between the EBSS payment and the amount reduced or refunded. This could include putting the customer on payment holiday (by reducing the Direct Debit to £0) and crediting the account by the balance of the EBSS amount."
This suggests that they could credit your energy account with the full £66.
Also, Section 5.32 says:
"For all Direct Debit customers, the date the EBSS payment is provided should be in line with the customer’s established Direct Debit collection schedule."
My DD normally gets actioned on the 1st of the month but my eon-next account shows no sign of the £66, or part of, yet. I'm asking questions about it and one reply I've had 'suggests' that I'll see the £66 credit on my next bill. I've asked for clarification because if that's the case they are going to get swamped by customers asking where their £66 is.