[purplesue1972]

@Anasa_EONNext Why do I have a pending payment of £66 due to be taken from my account tomorrow and then a payment of £102.90 due to be taken on the 6th. I thought the £66 was to be paid by the Government.

[meldrewreborn]

@Gaseous

Perhaps you are optimistic, but that is how it should actually work. It will probably work correctly in March 2023 when the discounts end! Will another sticking plaster replace this one then?

[meldrewreborn]

@JoeSoap

Which forum is that then! It's clearly not this one -which was abandoned when in great need. How does that song go? "When the going gets tough, the tough get going"

[Tommysgirl]

Originally Posted by Anasa_EONNext

Hello everyone! I hope that you're all well!

So I noticed that there has been a lot of questions around the Governments £400 energy subsidy and a lot of talk on how it will be applied and what it means to your payments.

Direct Debit customers...

The deduction will be from your Direct Debit so for example if we normally take 200.00 from you each month, with the energy scheme we will only take 134.00 (66.00 reduction). The 66.00 will be applied to your account which will bring it back to 200.00 for you.

If you have a prepayment meter...

The payment of £66 and then £67 will be applied in the first week of each month, this will go directly onto your meter if you have a Smart pay as you go or you'll be given vouchers to top up if you have a standard key meter.

I hope that this makes it a little easier to understand!

Have a great day ahead😊

What about customers who pay by variable direct debit.How will we receive the £67.?

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

Which forum is that then! It's clearly not this one -which was abandoned when in great need. How does that song go? "When the going gets tough, the tough get going"

I know where you’re coming from as I ploughed through it with you. I did give up for several hours and went to the pub instead mind you.

The thing is though, the staff on here are employees and not the top bods of Eon Next. They must have been overwhelmed with emails and private messages. Add some sickness absence and I guess it wasn’t a bed of roses for them either.

I’m just adding a bit of balance and it’s nothing to do with goody bags being dished out on Friday… Honest 🤥🤔😂

[meldrewreborn]

@JoeSoap

Top brownie points for trying to defend the indefensible.

But the forum can be seen by many members simultaneously and saves calls to customers services. Instead, they withdrew support here to support other communication channels, which can only satisfy (sic) one customer at a time. That is so illogical - it beggars belief.

I fully agree that those in customer services were thrown under a bus by the incompetence shown by management. I've been impressed by posters here saying how nice the people that they eventually spoke to were. We'll be banging saucepans for them next Thursday then?

[JoeSoap]

Originally Posted by meldrewreborn

We'll be banging saucepans for them next Thursday then?

Haha... love it 🤣

[Andy65]

Originally Posted by Gaseous

My dd is due on the 1st of the month. As it was a weekend it actually was collected on Mon the 3rd thankfully less £67 . As yet the credit to my account of the same amount hasn't materialised. As normal though my online account is saying the payment has not yet been applied. Am I being over optimistic to expect that the £67 credit will appear at the same time the payment is actually applied?

I'm in the same position as you @Gaseous with my DD also normally paid on the 1st. In addition my DD is less than £66 so they should be crediting the difference back to my bank account, which hasn't happened either, although Section 5.29 suggests they can just credit the full £66/67 to the energy account.

The Government Guidance (link kindly provided @JoeSoap) states "For all Direct Debit customers, the date the EBSS payment is provided should be in line with the customer’s established Direct Debit collection schedule.". So if your DD is normally paid on the 1st, the £66/67 credit should be applied to your energy account on that day.

I'm awaiting a response from eon-next as to when they are going to apply the credit to my energy account.

[Beck]

@Andy65
This is what I am trying to figure out in a way too.

My dd has passed but they haven't taken anything. So I'm assuming the subsidy was applied to my dd. I've got my bill as usual for the 42 ish quid I pay usually and informing me of the price increase next month, but no mention of the subsidy at all.

Am I supposed to be subsidised either the 66 or the lower value of my bill? Should the left over 24 ish quid be credited on my bill? Or does EON just pocket it for themselves?

[Andy65]

Originally Posted by Beck

@Andy65
This is what I am trying to figure out in a way too.

My dd has passed but they haven't taken anything. So I'm assuming the subsidy was applied to my dd. I've got my bill as usual for the 42 ish quid I pay usually and informing me of the price increase next month, but no mention of the subsidy at all.

Am I supposed to be subsidised either the 66 or the lower value of my bill? Should the left over 24 ish quid be credited on my bill? Or does EON just pocket it for themselves?

Hi @Beck

My original understanding, I think I read this on the BBC website weeks ago, was that if your DD was less than £66, your energy account was credited with an amount equal to your DD and the remainder, £24 in your case, was credited back to your bank account.

However, Section 5.29 of the Government Guidelines states:

"Where a refund or reduction of the full value of the EBSS payment is not possible because the EBSS payment is greater than the amount of the customer’s Direct Debit, a credit should be made to the energy account of an amount equal to the balance between the EBSS payment and the amount reduced or refunded. This could include putting the customer on payment holiday (by reducing the Direct Debit to £0) and crediting the account by the balance of the EBSS amount."

This suggests that they could credit your energy account with the full £66.

Also, Section 5.32 says:

"For all Direct Debit customers, the date the EBSS payment is provided should be in line with the customer’s established Direct Debit collection schedule."

My DD normally gets actioned on the 1st of the month but my eon-next account shows no sign of the £66, or part of, yet. I'm asking questions about it and one reply I've had 'suggests' that I'll see the £66 credit on my next bill. I've asked for clarification because if that's the case they are going to get swamped by customers asking where their £66 is.