Being sent a letter in response to being advised that a customer was deceased with the phrase 'sorry to hear you're leaving us' 'hope you're happy in your new address' and 'here's £30 if you come back' isn't the most sensitive approach to customer service ... And then responding to the subsequent complaint by issuing the final bill (which is extortionate and wrong) was beyond belief. Still awaiting resolution if someone (human) at eon would like to get in touch with me
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