Hi @Cat17
Firstly, I am so sorry to hear of your loss and I do apologise for the experience you have had. We totally understand this is such a difficult time for you and your family and our condolences are with you, it is our priority to get this sorted for you. I have also let our bereavement team know so they are also aware and will be in touch.
We're not a customer service platform but we do aim to pick up queries such as yours straight away and not within the usual 24hrs so I'm sorry this was not picked up as soon as it could have been based on when our Community team is hear to support.
I have also popped you a dm so I can look into your query and we can get this resolved for you 💜
@Milly_EONNEXT is our bereavement expert who also picks this up once she has been tagged and once we've got your details via DM we can pass them on to her to look at unless she reaches out before we do. 😊
Firstly, I am so sorry to hear of your loss and I do apologise for the experience you have had. We totally understand this is such a difficult time for you and your family and our condolences are with you, it is our priority to get this sorted for you. I have also let our bereavement team know so they are also aware and will be in touch.
We're not a customer service platform but we do aim to pick up queries such as yours straight away and not within the usual 24hrs so I'm sorry this was not picked up as soon as it could have been based on when our Community team is hear to support.
I have also popped you a dm so I can look into your query and we can get this resolved for you 💜
@Milly_EONNEXT is our bereavement expert who also picks this up once she has been tagged and once we've got your details via DM we can pass them on to her to look at unless she reaches out before we do. 😊
Last edited by Anasa_EONNext; 3 Hours Ago at 12:17.
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