How did the conversation with Manny go? I will definitely feedback that there has been miscommunication between different energy specialist team groups although I am also interested to hear what are the resolutions in these conversations.
Fixed or Variable Tariffs. The choice is returning.
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24-06-23
How did the conversation with Manny go? I will definitely feedback that there has been miscommunication between different energy specialist team groups although I am also interested to hear what are the resolutions in these conversations. -
Level 9224-06-23@Johnh1995
I'd just like to know what my Next Flex rates will be and why the standing charges haven't come down. SoLR is not relevent now so why do the SCs still have a levy on them?Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9224-06-23
I'm an English man living in Wales. I'm well used to discrimination 🤣🤣🤣🤣, especially when the Six Nations is on!Last edited by retrotecchie; 24-06-23 at 12:18.
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Level 1824-06-23@Bennie_EONNext
Bennie, I never even got a reply from Manny aftet she told me I was not eligible for Loyalty v4 contract. Tunde replied saying it was a trial and not fully available and no information on unit rates was available.
it is so frustrating to keep getting different information.
However today Alicia has provided me with the unit rates for North West which obviously vary from Eastern and Northern. I have agreed the figures and asked her to ensure that as from 1st July, I am switched to this Loyalty v4 contract. Some customers are already on it !.
I must say i have been very disappointed with the customer service with so many messages giving totally different stories as though they were making it up as they went along.
I now sincerely hope that Alicia can take this forward and get everything in place to switch from 1st July but a confirming E mail would be appreciated
UPDATE.
Alicia sent me on What's App all the information I have been requesting for the past 48 hours and even got the updated tariff information on my app.
Full credit to her, as she was the only only one who took control of the situationLast edited by Johnh1995; 24-06-23 at 12:35.
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Level 9124-06-23
At least rivalry amongst fans in international rugby 🏉 is more genial than in some other sports ⚽️I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
24-06-23
I am glad to hear that Alicia is very supportive. Thank you for your feedback I will make sure she will receive it. I am not fully aware about the insights when it comes to tariffs, as usually these are dealt with by different teams and even the most knowledgeable energy specialist can always learn something new due to the dynamic of the energy market and company shifting and changing all the time. One thing I am aware of, when it comes to tariff is that customer service makes an effort to support the customer as much as they can.
Apart from more effective communication patterns from the energy specialists, what do you think we can do to improve the customer experience when it comes to tariffs?
This is question that everyone can answer. After the couple of years we have had, we do really want to make sure that we can proactively be supportive. So if anyone has constructive feedback who would like to share, feel free to do so in accordance to our community values of course. 😊 -
Level 1824-06-23@Bennie_EONNext
Bennie, regarding where you could improve customer experience on tariffs, I do think that the different platforms in use , can cause issues. E mails, What's App , customer app and this community web site , could do with some coordination.
Different energy specialists do not seem to grasp what is happening on new tariffs and fail to look at notes on customers accounts, (providing such notes do exist) and appear to make comments without checking what has gone on before with other colleagues
Making the tariffs viewable in the different platforms would be an advantage without having to rely on Money Saving Expert information
Hope this helps -
Level 9224-06-23@Johnh1995
My online quote is finally showing correct info for Next Flex from July 01 rather than the incorrect prices it had yesterday so something has happened at least. Still no V4 available to me so I'm wondering if it only applies to dual fuel customers? -
Level 1824-06-23
Not sure if you are correct with that idea, but all I will say, it took me some considerable time and plenty of messages to E.on to get me switched to Loyalty v4. -
Level 5624-06-23
This is the beauty of Variable DD.
IF I were to use the same kWh as I did last year for the month of July (176 kWh Electric and 102 kWh Gas) then I'd be paying circa £81.50 on v4 compared to £84.50 on 'the cap' i.e. Next FlexLast edited by Mailman; 24-06-23 at 16:59. Reason: Highlighting
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