[Mailman]

Originally Posted by retrotecchie

My online quote is finally showing correct info for Next Flex from July 01 rather than the incorrect prices it had yesterday so something has happened at least. Still no V4 available to me so I'm wondering if it only applies to dual fuel customers?

I think it may be something to do with whether you were on any kind of fix (even with the EPG reductions in place) during 2023. Initially I thought I've never been on a fix but then realised I have been (Online v18 fix starting October 2022) although the implementation of the EPG meant I was no worse off than if I had taken Next Flex instead. I did pay a slightly lower SC for part of the time from October through to April 2023 (at which point I dumped v18 Online entirely and moved to Next Flex post-April 2023). Net gains for me were very very marginal - less than a tenner. 👍

[retrotecchie]

@Mailman

Never been on a fix. Been in one often enough though...🤔

[Bennie_R97]

Originally Posted by Johnh1995

@Bennie_EONNext
Bennie, regarding where you could improve customer experience on tariffs, I do think that the different platforms in use , can cause issues. E mails, What's App , customer app and this community web site , could do with some coordination.
Different energy specialists do not seem to grasp what is happening on new tariffs and fail to look at notes on customers accounts, (providing such notes do exist) and appear to make comments without checking what has gone on before with other colleagues
Making the tariffs viewable in the different platforms would be an advantage without having to rely on Money Saving Expert information
Hope this helps

What kind of coordination would you like to see in the community? We are a forum where members can talk about things concerning their accounts, talk about the energy industry and how to live more sustainably. We were never a customer service platform, rather more of a support and educational one.

About the different ways of contacting us, we do try to give the chance to everyone to reach us in different forms in order to be able to be available to all the customers. About the energy specialist, I will make sure to discuss this further and give feedback to the people who have dealt with your query. At the end of the day we are all human and I do think that there's always a chance for everyone to better themselves or learn something new.

[WizzyWigg]

@Bennie_EONNext

From my point of view I would like this forum to stay as a Customer to Customer support and educational one. With Nexties supporting the running. Definitely not a Customer Services platform. This mustn't become a backdoor. 👴

[JoeSoap]

Originally Posted by Mailman

This is the beauty of Variable DD.

IF I were to use the same kWh as I did last year for the month of July (176 kWh Electric and 102 kWh Gas) then I'd be paying circa £81.50 on v4 compared to £84.50 on 'the cap' i.e. Next Flex

Both types of DD have their advantages. I like fixed as you probably know.

Now that I think about it, my new tariff details do say £245 as a monthly amount but I've just realised that that's just an estimated amount for illustration (I think). It says nothing about a DD amount so unless the DD amount in my on-line account changes to the new amount of £190 it said in my email, I'll presume the £197 it currently says will continue. Too little difference in the amounts for me to worry about.

Of course... I've been wrong before 😁

[Anasa_EONNext]

@Johnh1995 Thank you for you feedback! I can see that @Bennie_EONNext mentioned how we run the forum and that it's a customer to customer forum for you all to be able to come together, have your say and be supported. We have so much knowledge on here from the members it's grown so much since we first started and will only get better. We of course can always make improvements and that's where you guys come in.

Us co- ordinators will come on to moderate posts and step in where members may not be able to help and direct you to the right place.

I can see that you also mentioned when you do get in touch with customer services they don't always read notes on the account and this of course is a concern and we should always be dong this for each and everyone of our customers. However if you get in touch via social media we're not able to see your account details so we may give you a generic response or suggestion as to what the issue maybe as with the forum here but you then get the option to provide account details so we can look into this further for you.

I'll make sure your feedback is passed on and we really appreciate your time to let us know how we can make things better 😊

[TonyPel]

I have just signed up for Fixed v4 then contacted Support about the email which I received on 18th April from Next which offered me a £50 credit if I signed up for Fixed. Support have replied claiming that they have no knowledge of this offer and that they will investigate. Did anyone else receive this £50 credit offer?

[WizzyWigg]

@TonyPel

I'm not aware of that one. 🤔 I know there was something about if you referred a friend but I'm sure that's more recent. I take it the email is no longer in your recycle bin.

[Mailman]

Originally Posted by TonyPel

I have just signed up for Fixed v4 then contacted Support about the email which I received on 18th April from Next which offered me a £50 credit if I signed up for Fixed. Support have replied claiming that they have no knowledge of this offer and that they will investigate. Did anyone else receive this £50 credit offer?

This 18th April message should still reside in 'My Messages' within your online account. Eon Next would be able to see them as well if they are there and you wish to complain via Customer Services.

[WizzyWigg]

I'm just going to add this article about Fix or Not from Money Week.
https://moneyweek.com/fixed-price-energy-tariff

👴