@BruceM hey this one is usually an easy fix. If you pop a message through on WhatsApp or email hi@eonnext.com our energy specialists will be able to get it sorted for you. It usually means that you just need to be changed over to an export tariff.
When the account is set up the system doesn't know the difference between a SEG account and an energy account so it automatically chooses the energy SVT on a new set up - it has to be changed manually to an export tariff by a human. It's likely just an oversight that can be fixed with the click of a button from the SEG team 😀
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@DebF_EONNext This account was set up as a SEG account I had to send pic of export readings when joining so whoever set up account failed to do so correctly.
Another item to go add to my complaint. EON are really not doing very well with this switch
@BruceM I'm sorry your switch hasn't gone very smoothly. The account will be a SEG account don't worry about that, it's just that the tariff will be showing incorrectly as it's set to default on our system as SVT and we need to manually change it on the system to an export tariff. It will have been human error but it's a really easy fix 😊
I know this was some time ago and I am just checking in to see how you're getting on with your SEG account? Incorrect charges applied are a quick fix as these can be reversed at any time. 😊
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I know this was some time ago and I am just checking in to see how you're getting on with your SEG account? Incorrect charges applied are a quick fix as these can be reversed at any time. 😊
ha ha 🤣 do you think if it wasn't sorted I'd still be this quiet about it.
apart from having to wait 3 months for next payment its been ok. Should be able to get paid each month. Eon manage to bill me monthly and currently fortnightly for electric. But thats another moan
Would you like to pop me a dm with your account details so I am able to have a look at your electric bill for you or has it been something you have raised with our customer services team already?
Would you like to pop me a dm with your account details so I am able to have a look at your electric bill for you or has it been something you have raised with our customer services team already?
Oh raised it many many times with EON's customer "service" team and got absolutely no where with them as according them them every time I raise it is fixed...... Poppy says she'll have a look but no offence I've been told this many times before and nothing been resolved here's my moan.. https://community.eonnext.com/threads/9939-Billing-date
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