[MeandMY]

I am currently on the Eon Next Fixed Tariff and asked to move to the Next Drive Tariff 11 days ago, how long does it take to switch over? I can't get an answer via email from the EV team. I thought it would just be an easy switch over and it would be instant or near instant transfer as I am staying with the same company. I was only staying to make it easier and avoid the exit fees. I am thinking it would be better to just pay the exit charges now and just go to Octopus Energy as the communication and timescales are not what I would have expected.

Has anyone had experience of staying with Eon but getting moved to the Next Drive Tariff, and if so how long did it take? I have an EV charger and two cars wanting to be charged on the cheaper night rates, so it is very frustrating that a simple switch over is not handled efficiently. (I have been with Eon (previously npower) for nearly 15 years at this address, more if I include previous accounts and homes I lived at previously)..

[geoffers]

Originally Posted by MeandMY

I am currently on the Eon Next Fixed Tariff and asked to move to the Next Drive Tariff 11 days ago, how long does it take to switch over?

@MeandMY - things may be different now but when I joined EOn from BG 2 years ago I was initially put on to the Next Flex tariff, then sent in an email to get a quote for Next Drive which came quickly

I responded by return, and a couple of days later the switch occurred.

I think they now require a period of monitoring your meter to make sure they are getting your ½ hour ToU readings. Make sure you've given them permission to use these in your account settings.

It took about ten weeks before a statement was produced (I think they were doing it manually then) and a couple more phone calls to CS before they started getting generated automatically

I've also switched my drive tariff midterm a couple of times, when they've produce a newer version with better rates with no problems. Just a quick phone call to CS got the transfer done.

So you may get better service by talking to some human if your emails aren't getting responded to.

[meldrewreborn]

@MeandMY
@geoffers will be able to explain it for you. But you are not the first to express frustration switching to a drive tariff.

[Poppy_EONNext]

Good Afternoon @MeandMY, Welcome to the Community 👋

I completely understand your frustration with the delay in switching you over to the Next Drive tariff. As @geoffers mentions we need to monitor the data to make sure we are getting the half hourly readings to allow the switch to take place.

Have you received your personalised quote via email from the EV team?

[MeandMY]

@Poppy_EONNext I received my quote on 2nd June, and asked to switch on the 13th June. I think perhaps you need to be more honest on your website about the length of time it takes to switch. I am not even switching companies, just switching tariffs within Eon. I think the average Joe would not expect it to take so long, and certainly wouldn't think you could go out look for an EV, put a deposit down, wait for delivery and still have heard nothing about when your switch to the Eon Next Drive tariff would start. I was expecting to be charging my EV long before now on the cheaper night rates. When I ring or use the chat the function on the Eon website they say I need to ask the EV team, but the EV team haven't answered numerous email requests for when it is likely to happen. Why does this take so long, why don't you inform your customers how long it is likely to take, and why is the communication so terrible? If I had known it took so long, I could have requested it much earlier. So frustrating how poor the information is around this that I have to come to a forum like this to see if I am wasting my time, or if I should just cut my losses and jump to another provider.

[geoffers]

@MeandMY - just one bit of hopeful good news when you eventually do get on the tariff - I'm downloading the meter readings daily via the Bright/Glowmarkt API and checking my bills when they arrive.

As expected (but initially was sceptical) they are correct to the nearest 1p, and handle the BST/GMT changes properly too 👍

[Poppy_EONNext]

I understand completely why you are feeling let down and frustrated for the lack of communication you've experienced throughout this process @MeandMY

I am going to send you a DM just so I can get some account details from you and get this looked into as soon as possible.