[Fuisdale]

@Lee_EONNext this is the tag for the thread I created on the issue.

[Lee_EONNext]

Thanks @Fuisdale I have your DM I will look into this asap!!! I havent had a chance today, we've been super thin on the ground, I am hoping to do some digging tomorrow.

The brief look I did see, there are some notes on your account asking for queries to be emailed to a specific team, the team that emailed you setting up the tariff etc, I wonder if replying to them might help?

Have you spoken to that team at all? or just general customer services?

[Fuisdale]

@Lee_EONNext I did reply back on the email chain that sent me the link to download the beta app.

[Ph90]

@Fuisdale did you manage to get this resolved? I appear to be having the same issue with my Ohme Home Pro (albeit with my Skoda Enyaq). Get to step 4 to test the connection and its constantly failing.

[Fuisdale]

Originally Posted by Ph90

@Fuisdale did you manage to get this resolved? I appear to be having the same issue with my Ohme Home Pro (albeit with my Skoda Enyaq). Get to step 4 to test the connection and its constantly failing.

No Further ahead still stuck and waiting on a response on how to proceed.

Good to know I am not alone with Ohme ISSUE!

[Ph90]

Originally Posted by Fuisdale

No Further ahead still stuck and waiting on a response on how to proceed.

Good to know I am not alone with Ohme ISSUE!

I think I’ve just got mine to work - it is currently running the “test charge”

I had to delete my ohme account (to unlink the charger) and also “reset it to factory settings” (turning the breaker off for 10 seconds and back on) - its showing the QR code to register (which isn't great) but it now appears to be working.

[Fuisdale]

Originally Posted by Ph90

I think I’ve just got mine to work - it is currently running the “test charge”

I had to delete my ohme account (to unlink the charger) and also “reset it to factory settings” (turning the breaker off for 10 seconds and back on) - its showing the QR code to register (which isn't great) but it now appears to be working.

can you let me know if it works and how you get on

[Fuisdale]

@Ph90 did you manage to get it to work.

i followed your instructions and mine FAILED

[Sc2470]

We are having the same problem with my wife’s Enyaq. I manage to get the app to perform a test charge but after the five minutes it just show “test charge” at the top of the screen. I then have to shut the app down and re enter. At this point it just says connection error and won’t retry the connection. @Lee_EONNext , I think you have been emailing my wife to support through the process. If this is you, I mailed earlier today with a number of screenshots taken whilst trying to resolve.

[Ph90]

Originally Posted by Fuisdale

@Ph90 did you manage to get it to work.

i followed your instructions and mine FAILED

Yes, this has worked for me, and tried charging via a schedule and also through the “boost” feature. Fingers crossed you get yours sorted soon!