Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Overnight usage: can't be that high?
    Let us know how you get on @Edmundo, a few hundred watts extra over the same time period seems an odd amount to me. see more
  • Reading the ihd
    @Clachan This video is for the Chameleon IHD. https://m.youtube.com/watch?v=QxXpFj9Z9b8 As @DebF_EONNext said if you can tell us which IHD you... see more
  • Prepayment electric
    Wow! Thanks for the info. You are good! Maybe I have more on my key than I thought? Anyway, thanks again. Take care! see more
  • Reading the ihd
    Hey Clachan which IHD model do you have? We don't currently have any that scroll through the screens directly but it is potentially something we... see more
  • Reading the ihd
    Is there a video showing the individual IHD pages with explanation available but NOT the one featured with girls see more
  • Prepayment electric
    @Womble Doing a little surfing 🏄 it looks like traditional (non smart) electric meters can hold £250 max but gas is much higher. I've seen £999... see more
  • Prepayment electric
    Yes it’s very strange, my gas is currently at £307 in credit and lets me add weekly but the electricity isn’t playing ball! I’ll check what’s on the... see more
  • Prepayment electric
    @Womble You are welcome. It is possible possible that you need a new key. If your current credit drops and you continue to have the same problem... see more
  • Overnight usage: can't be that high?
    @Andy65 thank you! Here's the meter (quite new, as the smart meter stopped communicating with the main meter & it needed replacing). This sits in... see more
  • Prepayment electric
    ​​​​​​​thank you!!! 🙏🏻 see more
  • Prepayment electric
    @Womble This thread should answer your question :... see more
  • Prepayment electric
    Hi Does anybody know the amount of credit you can have on the meter at one time? My balance is currently £140.00 and I have roughly about £80 loaded... see more
  • Blank screen after a power cut.
    @JACQSBAK hey welcome to the community 👋 I'm Deb one of the senior coordinators on the forum. It should stay in this mode until an engineer can... see more
  • Should I get a monthly statement?
    @meldrewreborn they're not being produced at all unless I ask for them to be produced. I can see the October statement because I rang and asked for... see more
  • Should I get a monthly statement?
    @RosieMay i get my statement by email a day or so after submitting my readings (tradition meter!) are the statements being produced - so are... see more
  • Should I get a monthly statement?
    @retrotecchie it's been about seven months now and I'm still not seeing my statements online. see more
  • Should I get a monthly statement?
    @RosieMay I had a similar problem when I moved over to E.On Next. I was submitting manual readings (no smart meter) and paying the monthly DD,... see more
  • Should I get a monthly statement?
    @Mailman I don't see the transaction amounts until I ring up and ask for the statement to be put online. It's usually a week or two later when I... see more
  • Should I get a monthly statement?
    @RosieMay Do you ever see the transaction amounts for gas/electric itemised in your account within 1 day of your meter reads showing on your... see more
  • Blank screen after a power cut.
    @Poppy_EONNext ​​​​​​​I do top up with a key card. see more
  • Blank screen after a power cut.
    @Poppy_EONNext Hi Poppy... the lady I spoke to didn't mention anything about a meter exchange, or that it would go into safety mode. I was only... see more
  • Overnight usage: can't be that high?
    @Andy65 ​​​​​​​just what I was going to suggest. see more
  • Overnight usage: can't be that high?
    Hi @Edmundo If it's constant from 2am to 6am then that would suggest a timer. Can you post photos of your meter installation including your... see more
  • Why?
    I'm not very virtuous.😉You too.👍 see more
  • Should I get a monthly statement?
    @RosieMay Statements should be available online a couple of days after a smart read. It may vary when available (ie take longer) if the readings are... see more