1) I was moving a TOU tariff, and was slightly discouraged by the 'we will put you on flexible for some period' approach. If you said 'we will then backdate the new TOU tariff to the start date once we get the smart meter readings' I would be less alarmed.
2) Having arrived, on day 1, the app/website tell me I "have a problem, smart meter readings not being received" (no surprise there) 'please enter a manual reading'. If you do this on the website/PC you get "No meter reading details available We’re still getting your meter details. Once we have these you’ll be able to give us your meter readings through your online account.". If you do it on a tablet the screen just goes blank after you enter all the digits.
3) Would be really nice to have some API or CSV download to get at the HH meter readings being used to generate billings (I do not need the 50 page detailed / pdf bills as produced by Octopus each month, just the data).
4) I would like to pay for what I use (Variable DD), rather than banking with my Electricity supplier. This option exists, but requires CS staff to actually action it. Seems like not good use of CS staff time!
5) Moving export (SEG) was much less straightforward. Despite being on SEG with Octopus and having a smart meter / mpan for export, the documentation requires me to submit everything back to the start of the universe. Having done that I got an email saying 'you are on the fit register with Octopus, you need to tell them you want to opt out of deemed export'. Well I did that X years ago, else I would not have an export mpan. I am on FIT only for generation payments.
The documentation talks about sending photos (of meter) once a year and receiving cheques. Clearly this has not been updated for the 21st century - it's a SMART METER, read it the same way you read import!! Cheques are rather 19th century, no?
The documentation is also a tad unclear about the rules for exporting from battery ('brown energy', though it was ;green energy' when Eon sold it to me and I put it into the battery). National SEG rules say suppliers CAN, but are not OBLIGED TO, pay for battery exports (Octopus and several others do). (They ARE OBLIGED to pay for generated energy). Eon's position needs clarifying, officially.
I am not unhappy, I just think there are some possible improvements in there!
2) Having arrived, on day 1, the app/website tell me I "have a problem, smart meter readings not being received" (no surprise there) 'please enter a manual reading'. If you do this on the website/PC you get "No meter reading details available We’re still getting your meter details. Once we have these you’ll be able to give us your meter readings through your online account.". If you do it on a tablet the screen just goes blank after you enter all the digits.
3) Would be really nice to have some API or CSV download to get at the HH meter readings being used to generate billings (I do not need the 50 page detailed / pdf bills as produced by Octopus each month, just the data).
4) I would like to pay for what I use (Variable DD), rather than banking with my Electricity supplier. This option exists, but requires CS staff to actually action it. Seems like not good use of CS staff time!
5) Moving export (SEG) was much less straightforward. Despite being on SEG with Octopus and having a smart meter / mpan for export, the documentation requires me to submit everything back to the start of the universe. Having done that I got an email saying 'you are on the fit register with Octopus, you need to tell them you want to opt out of deemed export'. Well I did that X years ago, else I would not have an export mpan. I am on FIT only for generation payments.
The documentation talks about sending photos (of meter) once a year and receiving cheques. Clearly this has not been updated for the 21st century - it's a SMART METER, read it the same way you read import!! Cheques are rather 19th century, no?
The documentation is also a tad unclear about the rules for exporting from battery ('brown energy', though it was ;green energy' when Eon sold it to me and I put it into the battery). National SEG rules say suppliers CAN, but are not OBLIGED TO, pay for battery exports (Octopus and several others do). (They ARE OBLIGED to pay for generated energy). Eon's position needs clarifying, officially.
I am not unhappy, I just think there are some possible improvements in there!
