I’ve tried calling customer service but haven’t got through yet.
I’m on the Next Flex Tariff, no smart meter. I submitted a meter reading in October, and another at the end of March. I just received a bill for the period 30 Jan – 1 Mar that’s more than 3× my usual charge, with confusing reverse charges included.
Here’s what’s on the bill (all estimated):
However, my actual meter readings taken end of March are:
From this, I expected a bill about 20% higher than usual, not triple. Has anyone had a similar issue or knows what could be causing this? Could the reverse charges or estimate logic be throwing this off?
Thanks for any help.
I’m on the Next Flex Tariff, no smart meter. I submitted a meter reading in October, and another at the end of March. I just received a bill for the period 30 Jan – 1 Mar that’s more than 3× my usual charge, with confusing reverse charges included.
Here’s what’s on the bill (all estimated):
- Electricity:
29772.2 → 29903.7 (131.5 kWh @ 26.120p/kWh + 31 days standing charge)
£50.38 - Gas:
61488.3 → 61518.3 (30.1 m³ / 333.3 kWh @ 6.422p/kWh + 31 days standing charge)
£33.73
However, my actual meter readings taken end of March are:
- Electricity: 30134 → usage for March = 230.3 kWh
- Gas: 61728 → usage for March = 209.7 kWh
From this, I expected a bill about 20% higher than usual, not triple. Has anyone had a similar issue or knows what could be causing this? Could the reverse charges or estimate logic be throwing this off?
Thanks for any help.
