[Polyup]

I’ve tried calling customer service but haven’t got through yet.


I’m on the Next Flex Tariff, no smart meter. I submitted a meter reading in October, and another at the end of March. I just received a bill for the period 30 Jan – 1 Mar that’s more than 3× my usual charge, with confusing reverse charges included.


Here’s what’s on the bill (all estimated):

• Electricity:
  29772.2 → 29903.7 (131.5 kWh @ 26.120p/kWh + 31 days standing charge)
  £50.38
  
• Gas:
  61488.3 → 61518.3 (30.1 m³ / 333.3 kWh @ 6.422p/kWh + 31 days standing charge)
  £33.73

However, my actual meter readings taken end of March are:

• Electricity: 30134 → usage for March = 230.3 kWh
  
• Gas: 61728 → usage for March = 209.7 kWh

From this, I expected a bill about 20% higher than usual, not triple. Has anyone had a similar issue or knows what could be causing this? Could the reverse charges or estimate logic be throwing this off?

Thanks for any help.

[JoeSoap]

@Polyup

Looks like you haven’t converted your March gas reading from cubic metres to kWh. Should be more like 2300kWh.

Always best to submit readings every month to avoid estimates.

[meldrewreborn]

Agreed. I’ve gone smart now (4 months) but prior to that submitted my readings frequently, particularly around 1st of month when price caps altered and never had billing issues.

no billing issues from the smarts either. I just think they’re not value for money for consumers, as we all pay for them but get little benefit in return. For some though they provide lots of interesting data.

[Poppy_EONNext]

Good Morning @Polyup 🙂
Welcome to the Community 👋

I can see you have already had some great advice!
I am going to pop you a DM to get some details from you to allow me to look into this further and give you a breakdown of the billing 😁

[Polyup]

@JoeSoap Will check this but it looks like you are right. Thanks for the info.

[Polyup]

@Poppy_EONNext Will just check the info I got from another poster then come through to you.

Many thanks

[Connor_EONNext]

Hello @Polyup 👋 Did you manage to get this sorted? It would be great to hear back from you 😁