I've just moved to a new property with a smart electric meter and a traditional gas meter. I would like to upgrade the gas meter to smart too but don't seem to find that option on eonnext website. Can I not request a smart meter anymore?
Afternoon @efidan As you already have a smart electricity meter it's probably best speaking to Customer Services.
08085015200
9am - 5pm Monday to Thursday
9am - 4pm Friday.
As @WizzyWigg has written CS is your best bet. But because they like to fit both meters at the same time to ensure the comms and IHD function properly, they may not be that keen to supply a smart gas meter, as configuring it to work with the existing set up might be problematic.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As @WizzyWigg has written CS is your best bet. But because they like to fit both meters at the same time to ensure the comms and IHD function properly, they may not be that keen to supply a smart gas meter, as configuring it to work with the existing set up might be problematic.
I don't see why there should be an issue - they won't need to swap both meters, as this situation is the same as when the battery dies in an existing smart gas meter: they can't replace the internal battery itself so just install a whole new gas meter and commission this onto the existing meter's Comms hub (Plenty of discussion on dead battery/gas meter replacement via Google)
I can see you have had some great advice!
So I can take a closer look into this I am going to pop you a DM and see if we can get this arranged for you 😁
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I suppose it’s the difference between a non functioning smart meter and a functioning traditional meter. The former replacement is essential, whereas the latter is optional.
the utility of a smart gas meter is less than that of a smart electric meter in my view, so to me there is no pressing need to get smart gas.
@geoffers
We've helped @efidan, by pointing out that CS is the route to follow. But by pointing out the realities of the situation and the difficulties in getting the desired outcome, is also helpful, as is expressing a view that a gas smart meter isn't actually that useful for, I suspect, the vast majority of users, so not that essential. In explaining the pitfalls we can moderate expectations. It's not up to us to grant @efidan's desire. We can agree to differ - I hope!
@meldrewreborn well I guess most people are presumably happy that they no longer need to submit readings; don't have to grovel in a cupboard to see their usage; can check their usage & budget easily on their IHD and download their historical usage etc. if required.
I agree it's not an essential, but if the technology is now available then why not utilise it if you want...
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