EON Drive

  • snellijw's Avatar
    Level 5
    Is anyone else having problems with EON Drive. Moved over to EON, on 27/7/23. Was on Flex for 4 days, and then moved over to Drive. Having endless problems with Drive. The App doesn't show the correct pricing per useage, EON say this is an ongoing problem. The real problem is they haven't issued me with a monthly statement, and checking the daily cost from the App, they are billing me at Peak Rate for all my electricity. Keep ringing help desk, and they say, they are looking into issue, but as yet, not resolve.
    By my calculations they have overcharged me £30 last month alone.
  • 4 Replies

  • Best Answer

    JoeSoap's Avatar
    Level 91
    Best Answer
    @snellijw

    The best person I can think of to advise on this is @geoffers who will hopefully respond to my tag and give you some good info. In the meantime, if you check out the thread in the link below (and any other stuff in the Electric Vehicles and Chargers section) you might get some good info there...

    https://community.eonnext.com/thread...ll=1#post36944

    One answer from customer service was...

    ''As with any in-home display (IHD), our app cannot keep up to date with how the new EV Tariff works.
    This is currently an issue that has been flagged to our EV Team and we're hoping for a resolution as soon as possible.

    As the EV Tariff is a "Time of Use" tariff, the prices change from midnight to 7am to the lower rate. We do not bill based on meter readings, but on consumption ever half-hour.
    This means that when it becomes 7am, the price changes to the higher rate.
    However, at midnight it drops to our lower rate.
    I can assure you that once you see your monthly bill statement from us you will be able to confirm the changes.

    For now, the app is giving the wrong information.''

    Hope this helps
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • Best Answer

    geoffers's Avatar
    Level 26
    Best Answer
    Is anyone else having problems with EON Drive. Moved over to EON, on 27/7/23. Was on Flex for 4 days, and then moved over to Drive. Having endless problems with Drive. The App doesn't show the correct pricing per useage, EON say this is an ongoing problem. The real problem is they haven't issued me with a monthly statement, and checking the daily cost from the App, they are billing me at Peak Rate for all my electricity. Keep ringing help desk, and they say, they are looking into issue, but as yet, not resolve.
    By my calculations they have overcharged me £30 last month alone.
    @snellijw - as @JoeSoap says above I'm in a similar situation.

    I had the same worries as you, since the Eon Next app doesn't/can't display the Next Drive tariffs (they claim... "yet")

    My Smart meter (and therefore the IHD) also still display the "old" rate which leads you to think that's what you're being charged.

    However I've been in touch with customer services and they apologized, saying that neither the Eon App or smart meter can currently display the costs, however the kWh energy usage is correct. They assured me that the amount I will be billed will have the correct rates applied, but I have yet to receive a statement.

    What I can suggest is downloading the "Bright" app and registering you meters with this - you can then view your hourly kWh consumption on the Bright app (the costs will still be incorrect since their app picks up the incorrect rate from the meter)

    Having registered your meters on Bright, you can then login in with your credentials on Bright's parent website www.glowmarkt.com where you can download over a years worth of half-hourly kWh readings from your meter in csv (comma separated variable) format.

    This contains the time and kWh readings which you can import into Excel (or any spreadsheet), and apply your rates to calculate your actual costs - then when the bill eventually arrives you are in the position to check they have billed you correctly.
  • snellijw's Avatar
    Level 5
    I am just very disappointed that EON launch a New Product, and it is not fit for purpose. The Smart Meter reading's are 3 days behind. The App doesn't reflect true costings, and they can't produce a statement. I came over from Octopus Go Faster, and I can't believe the difference.
  • Lee_EONNext's Avatar
    Community Team
    Hi @snellijw

    It would be best that you contact customer service and request a statement, we can issue a statement anytime we enter a reading or use an estimate. Obviously in this case I believe it best the team use a read direct from yourself.

    If you've been billed to an accurate you wouldn't be overcharged. If your IHD doesnt show the correct details this would not cause an inaccurate bill if that makes sense, as we can see on our systems the correct tariff. If there is an issue on our system it's an easy fix.

    The best thing to do is as I mentioned contact customer service with a reading and ask for an up to date statement, on the statement you should see accurate tariff information.

    The issue of the IHD's not showing the correct tariffs has been flagged. Does your physical meter show the correct tariff information?
    Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
    here!
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