My SMETS1 meter was upgraded-remotely to operate as SMETS2 about two-years ago now, but in my E•ON Next mobile-app, 22 November is the last day showing a reading. ☹
I've checked my MPAN on https://smartmetercheck.citizensadvice.org.uk and it says "your meter is not communicating with the DCC network". Why would this suddenly stop-working? 🤷🏻♂️ Can anything be done remotely to fix it, or will I require a new meter installed?
I would get in touch with customer services, @JoeSoap has added a link to his message or you can click on my signature. The team will take some information from you and then pass this on to the Smart Team. They will attempt to re-gain communication or fix whatever the issue is etc.
Please do keep us updated on how you get on with this.
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
@LeeDQ_EONNext Hi Lee. I sent an e-mail to the hi@eonnext.com address when I first noticed this, and earlier this week it was sorted -- I can now see readings in "E•ON Next" app up-until Monday (4th) of this week, which would be normal.
I do have a separate complaint raised though to look into any solutions to get my IHD working, or for any alternative-solutions to be offered, though that may take-longer to resolve as it will require the input of the "Alt HAN" body, as I reside in an "MDU" and am not close to where the meter is.
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