[WizzyWigg]

@Khaleesi

This link is interesting and gives food for thought:
https://www.citizensadvice.org.uk/co...s-cost-to-use/ 😉

[Anasa_EONNext]

Hello @Khaleesi Anasa here 👋 I'm sorry that you never actually had an IHD however the same applies and we wouldn't be able to replace it under the warranty this goes for broken ones or missing ones I'm afraid but as I said there are other things we can help with and have a chat about if you need to reach out - there have been some suggestions about other Apps that may help from the other guys on here so fingers crossed you'll find something that works for you 😊

[Han_EONNext]

Morning everyone 😁

Hannah here 👋 - sorry to muscle in!

There is some great advice going on here - @geoffers I'm going to order some of those plugs myself now 🔌 thanks for the tip! We hear that the Bright and Loop apps are great - I've not used them myself but I certainly take the word of @JoeSoap & @WizzyWigg 🤠. @Khaleesi have you ever heard of an Ivie Bud? These are IHD's that are compatable with E.ON Next meters (mostly🤞), so you'll be able to track your usage. Follow this link to check your compatibility and order one . We're lucky enough to have Ivie's very own @Will_ivieBud popping up around here...so if you choose an Ivie and need some support - chew his ear off 📣.

I'm so sorry to hear that you're struggling - @Anasa_EONNext is right, so we can help you as best we can it would be a good idea to contact us so our lovely and dedicated Energy Specialists can talk things through with you 🤗. I would recommend having a look over our COL Guide too - there is lots of useful information on there😌.

Remember, were here to help - anyway we can help, we will ✨

[Darsh]

Originally Posted by Khaleesi

do not or ever had an In Home Display! I have told your advisors a million times. Also basically I've been told there is nothing you can do unless I want to purchase one. Which I cannot do as I am unable to afford it. I'm trying my best to budget and cut back because I'm struggling financially but I'm just constantly beating my head against a brick wal. If you think you can help me, then please do. I am at my wit's end

I am truly sorry for your disappointment. When discussion fails to resolve an issue, it is upsetting. Financial difficulties make it difficult. Have you explored elevating this issue to a higher level of management within the company? Explaining your financial limits may aid in the discovery of a viable solution.

[Beki]

@Khaleesi, mother of dragons, have you managed to get the E.ON Next app up and running now? We did have some issues with the app but they're now sorted so you should be able to see historical usage. If not, did you try one of the other options, mentioned by @Han_EONNext and the members above?

P.S(Absolutely hoping your username is a Game of Thrones reference now 😂)

[Darsh]

@Khaleesi This frustration with being repeatedly offered an In Home Display despite expressing an inability to afford it highlights the difficulties faced in seeking support. The feeling of hitting a wall while struggling financially is disheartening. It's crucial for service providers to genuinely listen and offer feasible solutions that align with customers' financial constraints.

[Khaleesi]

Originally Posted by Beki_EONNext

@Khaleesi, mother of dragons, have you managed to get the E.ON Next app up and running now? We did have some issues with the app but they're now sorted so you should be able to see historical usage. If not, did you try one of the other options, mentioned by @Han_EONNext and the members above?

P.S(Absolutely hoping your username is a Game of Thrones reference now 😂)

I am able to see historical usage on the app until approximately 5 days ago. That's the most recent I am able to see so it's not really much help to be honest. I'll just struggle on as I am as it seems I am not able to have an IHD. . I have installed a couple of apps which show my up to date usage but they are showing totally different to what's on the Eon app? They don't seem to be in sync at all!
Yes, my username is reference to GOT. .
"I am not a princess, I am a Khaleesi"

[Mailman]

@Khaleesi,

The data you get from the Bright app is more than likely to be correct albeit a day behind normally. If you need more instant data on an appliance by appliance basis try to pick up a plug in monitor in the upcoming sales. Also start recording daily usage on paper or better still on a spreadsheet. You might be able to translate how your daily kWh consumption translates into £ costs. Plenty of help here if you want more advice on budgeting this way.

[Darsh]

Originally Posted by Khaleesi

do not or ever had an In Home Display! I have told your advisors a million times. Also basically I've been told there is nothing you can do unless I want to purchase one. Which I cannot do as I am unable to afford it. I'm trying my best to budget and cut back because I'm struggling financially but I'm just constantly beating my head against a brick wal. If you think you can help me, then please do. I am at my wit's end

I hear your frustration loud and clear. It's disheartening when communication doesn't reflect your situation. Financial struggles are real, and it's tough when solutions seem out of reach. I hope your energy in budgeting gets recognized, and a more empathetic resolution surfaces soon. Hang in there! GB whatsapp Download

[Darsh]

Originally Posted by JoeSoap

@Khaleesi

I’m afraid it tends to be the case that you won’t be given a replacement IHD free of charge after this length of time. Whatever you do, don’t buy a used one from eBay or something as it won’t work.

You could try downloading the Hildebrand Bright app which is free. There may be a way to access it without having an IHD but the usage info normally takes a day or so to show on there.

The thread in the link below will give some information that may help…

https://community.eonnext.com/thread...ull=1#post6726

A valuable tip! It's unfortunate about the IHD replacement, but the caution against buying used ones and the suggestion of the Hildebrand Bright app offer alternative solutions worth exploring.