As I logged in to my mums account today, I was asked to confirm contact information and communication permissions for her account. The contact details are correct and the permissions set to email only - texts not allowed. However, while I have been receiving the smart meter emails (we have to use my email address for technical reasons), my mum has been receiving numerous texts about getting a smart meter installed which is against her communication preferences. Thanks to a previous posting on here regarding erroneous text messages, I know that these texts come from a third party system. Obviously data would be transferred between the systems as part of your smart meter campaign but its clear that communication preferences are not being adhered to which is a breach of data protection. Can this be escalated to your data protection officer so that they can ensure the data transfer process complies with the DPA?
Communications permissions not respected
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Best Answer
Level 123-09-23Best AnswerHi @JoeSoap
I've spent the time since posting to read the whole privacy policy - its long!
It appears that they can send these texts regardless of communication preferences because they would fall under legitimate interest (they are legally obliged to upgrade you to a smart meter so trying to convince you to do so is legitimate).
Personally I disagree but the (eon energy) privacy policy which we've agreed to allows it. -
Best Answer
Community Manager24-09-23Best AnswerHello @RichHaynes
Anasa here 👋 it's great to have you here! And your question was a great one and will no doubt help others that maybe in the same situation as this.
While you'e right and we're legally obligated to install a smart meter so there'll be times when we do contact you about this. However you can still set your Smart interest at NO at this time, it would mean you don't get as many calls/texts about it but it won't stop them completely as we're legally obliged to check in once in a while as per the T & C's. 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
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Level 9123-09-23I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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Level 9124-09-23@RichHaynes
Ah, Ts and Cs… the things we tick to say we’ve read and accept but in reality we would use up a big proportion of our lives if we did so (and worry ourselves half to death) for everything we sign up to. -
Level 126-09-23Hi @Anasa_EONNext
I have checked my settings and found the option to change the smart interest. Thanks for your help! -
Community Manager26-09-23You're very welcome @RichHaynes so pleased you were able to get this updated - thanks for letting me know! 😊
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