[Tommysgirl]

Originally Posted by retrotecchie

@MAW

We aren't getting a 'discount'. You are just being charged extra. But you do it your way, I'll do it mine.

I agree with @retrotecchie, and @JoeSoap, it's up to each of us to make the choice that suits us best as individuals. 'Live and Let Live'😃

[MAW]

I wish it was live and let live.

Unfortunately its not. All of this is nudging everyones behaviour to move control of their finances, energy supply, food supply, transportation and everything else to the global corporations.

With DD you cant control it, cancellation has to be authorised/agreed by the other party, and if there is s dispute they cant be bothered to deal with, they can pretty much take what they think you owe them. They wont push it of course, but in the the end thats the bottom line.

Why not set up a Standing Order instead which YOU control/amend and can cancel as you wish?

So sadly, live and let live, nah. Im calling it out for what it is nowadays. These global corporations are not charities, and are not your friend, and NOTHING they do is for your convenience or safety, ever, its only for their profit. Any money they tell you you are saving now will have a price tag now or later on.

[MAW]

Originally Posted by Tommysgirl

I agree with @retrotecchie, and @JoeSoap, it's up to each of us to make the choice that suits us best as individuals. 'Live and Let Live'😃

It is absolutely a reward. Giving you cheaper bills because you pay by one method over another is rewarding your behaviour. It doesnt cost £200 to let you pay manually in any reality Im aware of, so by definition you are being 'rewarded'. They have VERY talented abacus users who have worked out the sweet-spot reward to make you sell off your control and do it their way....

If what you say was true, then it would be the same price for all methods of payment.

[Mailman]

@oldagetraveller

Originally Posted by retrotecchie

@oldagetraveller

Simplest fix would be a quick call to Customer Services and ask them to switch you from Fixed Monthly DD to Variable DD on receipt of bill. That way, they'll just take payments from your credit rather than a fixed amount monthly, and then just bill you for the energy you use once your credit has been used up.

That is the way I have been doing things for nearly a year now.

From my experience variable DD has worked flawlessly with E.On Next working out a monthly statement after smart meters being read remotely on schedule (yes I must be a lucky one). The DD actually taken might actually be less than the statement balance (due to other credits arriving between statement generation and DD being taken). I'm more than happy with this arrangement. 😁

[Tommysgirl]

@Mailman

Well said! Variable DD has worked fine for me too for about eighteen months now, in exactly the same way as yours. I' m happy with this method of payment, as it works so efficiently.😃

[retrotecchie]

@Tommysgirl

+1 👍

[Anasa_EONNext]

@oldagetraveller Anasa here 👋 Welcome back to the Community! You've had some great advise here!

Just popped on to let you know that you can request a refund back for any amount of credit, we'll ask for up to date reads within the last 7 days, if it's a large amount or any concerns we may ask for pictures of your meter readings to be sure but other than it's your credit that can be refunded back to you.

We'll have an open and honest conversation with you to let you know if there should be some credit left on your account to prevent an increase to your monthly payments but ultimately the choice is still yours 😊

It would be great if you could pop on and let us know how you get on when you get in touch with one of our Digi Energy Specialist 💡

[oldagetraveller]

It gets even more weird. For whatever reason my account has a "refund" of £67 which has been deducted from the credit balance. After a phone call to so-called C.S. I was told that the Gov. support £67 which was credited has now been transferred to my bank account. He couldn't explain why even after I pointed out that had not happened for the five previous months. Any E.ON reps on here seem to be conspicuous by their absense. Maybe one of them could comment.
All of little consequence now because I'm taking my custom and credit balance elsewhere for some decent customer service.

[JoeSoap]

@oldagetraveller

That actually makes sense to me. Your energy account was credited with the EBSS £67 but they took the full DD by mistake. This left your energy account £67 more in credit than it should have been and your bank account £67 worse off. Now they have switched the rogue £67 back out of your energy account and into your bank account where it belongs.

All ok in the end as far as I can see.

[oldagetraveller]

@JoeSoap You are absolutely correct Joe. I must have had a brain freeze to not work that out for myself!
It's a shame their CS rep couldn't explain that.
As an aside, I followed the advice regarding a refund of credit, your post I think. Worked perfectly, sent an e-mail yesterday morning with pics of both meters. £470ish account credit and asked for a £200 refund. Received a reply yesterday afternoon to the positive. Account now shows a pending £200 refund.👍