[Spookyville]

So I am now being told that it is impossible to change the meter reading date on my gas meter as it is is a SMETS1 and has to be the date from when we were transferred from Eon to Eon next.
However they did manage to change the date from the 10th to the 1st on our electric meter back in July (after months of phone calls to them).

So is there a fundamental reason why the electric reading date can be changed but not Gas on SMETS1 meters or am I being fobbed off yet again?

Originally our meter readings were on the 1st of the month back with Eon but changed to the 10th with Eon next. I have been fighting a losing battle for the past year to get them changed back.

A simple request such as this should not take 12 months+ and many emails and phone calls to (attempt to ) resolve, it is absolute madness.


All I want is the meter reading dates to coincide with the IHD (which is set to dual fuel cost per month so far and it resets on the 1st each month) which they were doing before wee were moved to Eon next.

[theunknowntech]

That doesn't sound right to me! It's literally just a case of sending a SMETS Command to update the read schedule. I think someone is telling you porkie pies. It's literally just a case of executing the SMETS Command Update Device Configuration (Billing Calendar) if memory serves...

[meldrewreborn]

@Spookyville

Sorry but there are bigger problems to resolve at the moment, and, in any event, we here can't change anything related to this. Raise a formal complaint - you are more likely to get eventual satisfaction that way.

[Spookyville]

Already raised a complaint Victor, but thanks for your useful reply.

[theunknowntech]

Originally Posted by Spookyville

Already raised a complaint Victor, but thanks for your useful reply.

Hehehe, it took me well over six months to figure out that reference!