Now that my tariff prices have gone up ( fuel price and daily charge) why is my smart meter still showing old tariff price
IHD showing old tariff
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Level 314-04-22This has been discussed numerous times on the board, it`s far from unusual in fact it`s commonplace, best hope one of the admins see it and put a fix in place for you.
Last edited by UKDave51; 14-04-22 at 11:12.
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Level 7814-04-22Hey @Hadenough01 !
You should have had the fix by now, so that's a bit strange. Let me pop in a cheeky mention for @PeterT_EONNext :)
By the time he reads this, the hold period would have expired and I agreed with him that I'd resume normal service as of tomorrow. Muhahahahahaha!Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Community Team15-04-22@theunknowntech You are the epitome of evil aren't you? 😂
@Hadenough01 I'm sorry about the issues you're experiencing with your Smart Meter (or not so Smart in this instance)
I've sent an update to your meter, which should update your in home display within the next 24 hours. Please reset your in home display tomorrow (the 17th now) as the update wont go through until midnight today.
If it hasn't changed, please let me know.
Pete 😊Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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Level 417-04-22Well I'm here with the same issue, I've already reset the IHD but it continues to show the old Tariffs. An update for me would be much appreciated. -
Level 7818-04-22MUHAHAHAHAHAHAHAHA! @PeterT_EONNext :D
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Community Team19-04-22Hi @2Weasels - I'm sorry that your prices haven't been updated yet.
It looks like an update was sent on 2nd April for the electricity but this failed on the gas tariff prices. I've sent this again which should update at midnight, so please reset your IHD after tomorrow.
Please let me know if nothing changes.
Thanks - Pete 😊 -
Level 119-04-22Hi
My IHD is still showing me the gas price that i was paying with Igloo, could mine also be updated ?
The electric is correct.
Thanks -
Level 420-04-22@PeterT_EONNext Hi Pete
just to let you know the IHD had updated itself overnight without me having to reset it. So both the Electricity & Gas are now showing the new tariffs.
Many thanks for your help.
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