[Davila]

👋 can't seem to log in. What does level 1 means?

[DebF_EONNext]

Hey @Davila welcome to the community it's lovely to have you here!

I'm Deb one of the community co-ordinators. Sorry for the delay the community isn't always manned so it can take a while to get a response, if you're still having trouble logging in Davila it might be worth popping the guys over on social media a message to check that your email address is linked to your account as it won't log you in if it doesn't match what we have on the system. It's usually an easy fix 😊

As you are more active on the community you will start to move up levels as an active member. Level 1 means you are pretty new to the community. You can level up by engaging with other members, answering questions, asking questions, completing your profile by adding a picture etc. You can find some lovely how to guides to get you started here

Deb 🌻

[meldrewreborn]

@DebF_EONNext

Yes but I've posted 430 times and got 74 thumbs up and I'm still level one!! And the top contributors board is correct only in that the details of the contributors shown there are correct - but those contributors are not the top contributors and those names just don't change ever.

[theunknowntech]

My usergroups and other attributes on my forum account have been known to mess up the leaderboard and ranks system before. @Beki_EONNext and @HannahD_EONNext managed to fix them but this requires access to the Admin Control Panel to try and resolve for anyone else. I'll ask them to force the updates through for you @meldrewreborn . You should be at least at maybe level 20 by now.

[Beki]

Hey @meldrewreborn
This is being investigated by the tech team 🕵
Don't worry, all your stats will be there and you will be leveled up accordingly once the bug is fixed.
Hope you are well! You've been very busy on the forum recently. It's fantastic to see!

[meldrewreborn]

I'm not at all worried -its just that the the forum information prominently displayed is rather suspect and thus of little real use.