[OxfordBlue26]

At the end of August this year I reluctantly had a smart meter installed after resisting for many years. A few days later I was then sent my first bill, which to my horror showed that the several hundred pounds of credit on my account had gone, and I was now in a significant deficit! It soon transpired that the electricity reading on my ‘new’ smart meter had not started at zero on the day of installation and that this starting value wasn’t initially logged with my provider (Sainsbury’s Energy). Things were soon corrected and my subsequent bills make sense.

However, I’m still confused about the electricity reading on both my main smart meter and the portable display, neither of which correlate with the actual reading on my account. Upon further interrogation of my smart meter, I can see that the monthly history shows a significant amount of electric usage for January to July 2024 (a reminder the the meter wasn’t installed until August 2024!). I contacted Eon and was given instructions on how to obtain my correct electric reading from my main smart meter by scrolling through the various sub menus (one of these shows four different tariff values, one of which is correct and matches my bill!).

Surely it shouldn’t be this complicated though? Why is the main electricity reading on
my Smart meter display not correct? Why does my smart meter have all of this electricity usage data from the first half of 2024 when it was not installed at my address?! I should add that my gas meter readings do not have any of these issues - the main gas reading is correct and there is no gas usage recorded from January-July!

Thanks in advance for any help/advice!

[OxfordBlue26]

Brand new smart meter fitted this morning (unlike the last one, this smart meter started at 00000!). Many thanks to @Poppy_EONNext for helping to get this sorted!

[retrotecchie]

@OxfordBlue26

You had a second-hand meter installed which hadn't had the historical memory wiped. It's as simple as that. The engineer commissioning the meter didn't do the job properly.

[Poppy_EONNext]

Hey @OxfordBlue26,

It sounds like you haven't had the best of starts with your smart meter 🙁
Has customer service gone through any reset options with you on your in home display? If the information on the display is still incorrect I think it's a job for the smart team to look into further.
Let us know how you get on 🙂

[OxfordBlue26]

Hi Poppy. No, my in home display still shows an incorrect reading on the main display. I was told how to find my actual reading in one of the sub menus, but would much prefer it if my main display was correct! As described above, I anticipate that this might otherwise cause me problems further down the line! Hopefully you can help with this? Thanks in advance!

[geoffers]

Originally Posted by Poppy_EONNext

Hey @OxfordBlue26,

It sounds like you haven't had the best of starts with your smart meter 🙁
Has customer service gone through any reset options with you on your in home display? If the information on the display is still incorrect I think it's a job for the smart team to look into further.
Let us know how you get on 🙂

@POPPY@EONNext - surely the IHD is just repeating the value transmitted from the meter itself via the HAN, so no end of resetting the IHD is going to change the incorrect reading, which must be the incorrect value on the meter!
@OxfordBlue26 - sounds like you've read the actual meter and its value matches the one displayed on the IHD so the meter is wrong, as discussed above

[OxfordBlue26]

@geoffers correct! The main meter and the IHD display the same electricity meter reading which is incorrect and does not match our bill. From the main meter I can find our correct electricity meter reading in one of the sub menus (one of the various tariff values is ours). Interrogating the history data, our meter clearly still has a lot of historical electricity usage recorded that is not from our address!

[Poppy_EONNext]

@OxfordBlue26 I think this is something I need to look into myself and possibly raise it with the smart team, I am going to pop you a DM, let me know once you receive it 🙂

[Poppy_EONNext]

Thank you so much for coming back and sharing this with us @OxfordBlue26 That is fantastic news!
You are more than welcome, I'm glad it's all been sorted 😁