[Mailman]

@simonhensby


If you are wanting some advice (not being flippant or patronising at all), can I ask do you actually owe them £20.19? Does your account show this debit balance on your account?

If yes, pay them and complain to Eon Next about what you have complained about in this thread (the debt collection process).

If no, don't pay them and complain to Eon Next about what you have complained about in this thread (the erroneous debt and what you have experienced).

🥂

[meldrewreborn]

@simonhensby

if I read this accurately, you have moved out of a property and have notified E.On next that you have vacated. Nonetheless you have been billed for standing charges which you are disputing. Because you haven’t paid this amount (as you dispute it) E.On next have messaged you indicating that you owe them £20.19 and if you don’t pay then a possible next step could be transferring the debt to a debt collection agency.

i suggest you make a formal complaint. You will appreciate that on the forum we’re ordinary people trying to help others. We don’t judge who is right or wrong.

Is E.On Next’s action reasonable in this case? Probably not, they’re unable to deal adequately with the vast amount of enquiries they’re currently getting because of the price increase due tomorrow. I readily understand that you find their message inappropriate. But none of us is perfect and mistakes happen. It will be sorted in due course, and more quickly if you drop the mock outrage and stick to the facts.

good luck with the complaint!

[meldrewreborn]

I should add that i’ve Been on this forum for many months now virtually ever day and yours is the first post i’ve seen complain about debt collection referrals.

That tells me that there is more to this than we’ve been told so far. That’s my take on it.

[JoeSoap]

Originally Posted by meldrewreborn

I should add that i’ve Been on this forum for many months now virtually ever day and yours is the first post i’ve seen complain about debt collection referrals.

That tells me that there is more to this than we’ve been told so far. That’s my take on it.

Tin hat at the ready…

[Anasa_EONNext]

@simonhensby Anasa here 👋 I'm sorry to see that you don't feel you've been given the right answers here on the forum, if you've not already please get in touch with one of our Digi Energy Specialist, with account specific queries this is the best place to get an answer - I do hope that you've been able to resolve this for your peace of mind, but if not please reach out, we're a little bit busier than usual but we will get back to you, if it's an emergency please select priority when getting in touch via social media 😊

[retrotecchie]

Not sure why you got the 'threat' after 25 days?

I have had a negative balance on my account since 01 of APRIL. My account went into credit again on 22 August. That's four and a half months and no mention of debt collection.

Are you on some kind of strange arrangement or 'deal' whereby your account is not allowed to have a negative balance?

If your Direct Debit is sat at the right sort of level, then you expect to go a bit negative over winter and then make it up again in summer. Negative balances are not at all unusual for some of the year.

Did you miss a regular payment perhaps? Even so, 25 days before calling out the dogs does seem a little unusual to me. There are usually messages to and fro long before that sort of measure is triggered.

[PeterT_EONNext]

Hi @simonhensby

I'm sorry to hear that you're unhappy with the email you've received from Sainsbury's Energy (with whom we're partnered with of course here at E.ON next, though have their own customer service team)

From what you've said, I can only assume you don't have a payment arrangement/Direct Debit in place. I wanted to point you in the direction of Sainsbury's Energy's T's & C's which can be found here. Specifically, the highlighted section in the info in the picture below:



I hope that you've managed to get things sorted with Sainsbury's Energy now, and it may be worth setting up a payment arrangement on your account if you haven't done so already. It's also worth noting that although I can't confirm 100% what was sent to you, it's likely that after 25 days of the bill being produced, the mention of 'debt collection'' is likely referring internally to a collections team, where your balance would fall under after not being paid outside of the terms and conditions window, as no debt collection agencies as such should be involved at such an early stage.

Please also note that our forum members and volunteers such as @JoeSoap @meldrewreborn and @retrotecchie are only here to help you, as am I 😊

[meldrewreborn]

@retrotecchie

This is not a credit account - they are paying after receipt of the bill, and not paying even then if 25 further days have elapsed. We can relax knowing that by not paying by DD, they're paying an average £215 extra per annum for the privilege. Now we know why that extra charge is as it is - people don't pay up on time!