Navigating the usage tab on the E.ON Next app

Level 28

19-01-24

Originally Posted by WizzyWigg

Sorry @geoffers I did the update to your version but there was no change in the data. My apologies for the confusion.

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

Last edited by geoffers; 19-01-24 at 05:20.

Level 78

WizzyWigg

19-01-24

Originally Posted by geoffers

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

Yep. 1/2 hourly since square one. 🌞

Level 91

JoeSoap

19-01-24

Originally Posted by geoffers

@WizzyWigg, @JoeSoap - a thought just occurred to me....

Have you got your account set up for half-hourly meter reads? If not, I guess EOn will only be recording your usage on a daily basis so you consequently wouldn't see your usage by the hour 🤔💡💡

Yep, half-hourly and all good on Bright 👍

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 78

WizzyWigg

19-01-24

Afternoon @solidbond This thread might interest you
https://community.eonnext.com/thread...ll=1#post45987

Level 10

solidbond

19-01-24

Originally Posted by WizzyWigg

Afternoon @solidbond This thread might interest you
https://community.eonnext.com/thread...ll=1#post45987

Thanks for this - I've now posted a screenshot in there as requested 😀

Level 78

WizzyWigg

19-01-24

Originally Posted by solidbond

Thanks for this - I've now posted a screenshot in there as requested 😀

Brilliant 🤓. Let's see what happens. 😉 Looking like you aren't alone.

Level 5

boatyed

18-02-24

@PeterT_EONNext My Usage tab has NEVER worked, since I was a customer of yours in November 2021! Why is this? and yes… before the question gets asked, I am using the latest IOS with the latest version of the app from the app store! I have attached a photo of what I have seen since November 2021 below.

I have complained about this multiple times, all I get is an “account reset” or uninstall the app and reinstall blah… this does not help. It’s clearly a problem on the back end of your system!

My account is also set up for half hourly reads too.

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Name: IMG_3569.jpg
Views: 116
Size: 24.4 KB

Last edited by boatyed; 18-02-24 at 08:20. Reason: Added info.