[Bobw]

I switched to E.on Next Flex Drive V1 on 28th May 2023 but my monthly statements are not correct. When I queried this with customer support on 13th July I received the reply :"We would like to confirm that whilst trying to bill the account towards your current tariff unit rates, we received an error. This is a known issue being worked on with immediate effect. As soon as this is corrected, we will bill your account up to date and accurately.
This might leave your account is a high debt balance but we would not want you to worry at all. We can thereafter set up a suitable accurate payment plan."

I have chased this and received this reply on 29th Sept: "I have looked in to this for you and can see the billing issue regarding your account is due to the issues were currently facing with the drive tariff at the moment which we have a team working at the moment to get this fixed and once done you will be updated so please bare with us"

Has anyone else had this problem?

[JoeSoap]

@Bobw

From what I can gather, most on this tariff have not received any bill at all yet due to these issues. It seems it will be put right and folks are being told not to worry. There are some other threads on here about the problems with this tariff. I will link some below. @geoffers has posted a lot of info here and recommends downloading the Bright app to keep tabs on what you should be getting charged.

https://community.eonnext.com/thread...ll=1#post36944

https://community.eonnext.com/threads/7378-Bright-app-now-shows-displays-actual-tariff-costs?p=39189&viewfull=1#post39189

https://community.eonnext.com/thread...ll=1#post39526

[geoffers]

Originally Posted by Bobw

... we have a team working at the moment to get this fixed and once done you will be updated so please bare with us"

Has anyone else had this problem?

Probably explains why I'm waiting for my first statement, having joined "Drive" in July.

Don't know why it's taking so long - It only took me a couple of hours to write an Excel macro which calculates my costs from the half-hourly meter data downloaded from Bright/Glowmarkt 🤓

[geoffers]

Originally Posted by Bobw

I switched to E.on Next Flex Drive V1 on 28th May 2023 but my monthly statements are not correct. When I queried this with customer support on 13th July I received the reply :"We would like to confirm that whilst trying to bill the account towards your current tariff unit rates, we received an error. This is a known issue being worked on with immediate effect. As soon as this is corrected, we will bill your account up to date and accurately.
This might leave your account is a high debt balance but we would not want you to worry at all. We can thereafter set up a suitable accurate payment plan."

I have chased this and received this reply on 29th Sept: "I have looked in to this for you and can see the billing issue regarding your account is due to the issues were currently facing with the drive tariff at the moment which we have a team working at the moment to get this fixed and once done you will be updated so please bare with us"

Has anyone else had this problem?

@Bobw - at last I've had an email from customer services with a screenshot from their system, of charges/usage over the last ~10weeks and the good news is it's spot on. 👍

They're apparently still working on getting the normal statement creation up and running.

[Bobw]

That sounds promising. Thanks for your help.

[Bobw]

@JoeSoap Many thanks for your help.

[Connor_EONNext]

@Bobw Hello 👋 did you manage to get this all sorted? If there's anything else you need help with let us know 😀

[Bobw]

@Connor_EONNext Hi Connor, thanks for asking but no, this has not been sorted after 5 months. Can you help? Thanks Bob.

[Connor_EONNext]

@Bobw I would advise you to contact one of our Energy Specialists regarding the statements - they can have a look through them for you and check the charges. You can get in touch 👉 here

[Merrick]

I joined the drive tariff in August, got first statement on 4 october after chasing, got another today, again after chasing. Good news is that it is accurate to the data I've been using from n3rgy for the data source.