How do Eonnext make refunds, by bank transfer or cheque? For the amount of £220.
How are refunds paid?
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Level 9119-11-22@Muddy
I've just requested one myself so I'll find out soon. Past experience from other suppliers have shown that you get it paid to your bank if you have a DD in place but receive a cheque if you don't have a DD in place. Hopefully someone with recent experience of a refund from Eon Next will give you a more definite answer.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 519-11-22@JoeSoap Thanks for your quick help. I've made a request & I have DD in place. On my Eonnext account it says refunded, but no money has gone into my bank account. I'm hoping that it just takes a few days & that I just need to be more patient. -
Level 9119-11-22@Muddy
Hopefully it will appear in your bank soon. Please post back here and let us know how things progress. -
Level 9219-11-22@Muddy
From what I have gleaned, the refund will usually show up on your energy account on or around the day the refund is actioned. The actual transfer of physical money to your bank account will be initiated according to a payment cycle, and then once the payment has been triggered, it takes 3 to 5 days to process through the BACS system into your bank.
If you make the request on a Thursday and their payments are made on Friday, then your refund will be quicker than if you made the request on say a Monday.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 519-11-22@retrotecchie Thanks very much for your help. It's much appreciated. I'll give it a few more days.
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Level 9219-11-22@Muddy
Can't promise that is actually the case but it's the most likely explanation. If you use a debit card in a shop, the payment has been taken before you even get the card back in your wallet. Refunds always take a few days. -
Community Manager21-11-22@Muddy Good morning! @JoeSoap is correct if you pay via DD it will be refunded that way or by cheque if you pay on demand. It can take up to two weeks before your refund is with you but @retrotecchie is correct ideally it should be within 5 to 7 working days.😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
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Level 521-11-22@Anasa_EONNext Thanks very much for your answer. I will continue to wait & update when the refund is received.
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