[KathL]

Hi,

I'm hoping I can get help here as having no response from E-On customer services WhatsApp.

Gas meter is not sending readings to E-On and hasn't for over a year, I've spoken to customer services multiple times, I am passed around departments and the problem not resolved. I can no longer read the digital display on the meter (IHD has never worked).

Very worried that I cannot track my gas usage and have no way to know what E-On should be charging me. Only positive is I do at least still have a gas supply!

Any advice on how to get this fixed would be greatly appreciated.

Thanks

[JoeSoap]

@KathL

If your gas meter display is blank and you can't wake it up by pressing buttons then it may be that the battery is dead. This is probably aside from the IHD issue. I will tag our volunteer smart meter expert @theunknowntech who may be able to advise better.

[theunknowntech]

Please post photos, I'll see what I can do.

[KathL]

Hi,

Thank you for your responses, please find attached photos of the gas and SKU1 cellur box, the lights on here all flash green except the middle one.




Thanks
Kathryn

[JoeSoap]

@KathL

I'll tag @theunknowntech to have a look at the photos and description of what the lights are doing. You could post a photo of the IHD if you like but if it's never worked then there is a thread here that deals with replacements.

[KathL]

Thanks @JoeSoap. @theunknowntech, please see photos on the thread and let me know next step to resolve the problem.

Thanks

[retrotecchie]

@KathL

Can you get anything on the display at all by pressing any buttons? If not then I suspect the internal battery is dead and needs replacing. In which case I suggest dropping an email to hi@eonnext.com with your account and meter details and request an engineer visit to replace it

[KathL]

@retrotecchie I'll send an e-mail, no display when I press buttons.

Thanks

[retrotecchie]

@KathL

Hope you have it sorted before too much longer.

[theunknowntech]

If that's the case... Sounds like the meter is dead. I don't think there's much more I need to do in order to diagnose that one!