I installed the EON Next app last week after getting a smart meter a month ago. When trying to view the usage it just shows "We're collecting your data. It normally takes 24 hours before your energy usage will appear"
Have reinstalled the app and contacted EON via twitter and WhatsApp but no response. Any idea how to view the usage via the app?
I would recommend downloading the Hildebrand Bright App which will show your gas and electricity usage down to half-hourly intervals back as far as a year ago.
I found it easy to install and the information fully loaded in minutes although I think you could wait up to a few hours or so.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
It will appear eventually @Chiefnewin but don't expect too much. It will only show the maximum, minimum and average for a day, and at the start of the month it goes blank for the first 5 days or so to collect data (it needs at least 2 just to get min and max).
Do as @JoeSoap has suggested, make sure 30 minute reads are enabled on your account.
Last edited by Andy65; 22-10-22 at 07:49.
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