If you can post photos of your smart meters, comms hub and IHD then @theunknowntech may be able to advise. A description of what the lights on the comms hub are doing would also help.
Failing that, it’s the long wait for a customer service response I’m afraid.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I need more information as mentioned above in order to advise.
However, the CAD functionality has so far been rarely used by suppliers to be honest. If you've only got a Chameleon IHD3-PPMID-V3 then I'm afraid your IHD does not have CAD functionality that enables cloud interactions.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
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