We have a ECO House with low energy bills. The House is fitted with a Smart Gas Meter that has registered ZERO Gas Use since installation. The house uses ONLY electricity (and has Solar PV) - so very low usage.
The Bill for the correct use/standing charges is also stating estimated Electricity AND GAS usage. Therefore the Eon Algorithm insists on adding the expected Gas use into the Direct debit - Account Credit Balance is now £419.61 and DD is £258 (reduced the amount by the maximum of10%). £59.48 was my last bill and DD was £100.
Why is the Algorithm so badly incorrect - have raised Formal Complaint - but no response from Eon.
How long has the gas been supplied to the property? Unless the supply is capped off (at your expense) it will continue to attract standing charges - I'm fairly sure this is the E.ON next policy - suppliers do differ on this topic. If you are not using any gas over an extended period the only reason to have it would be as insurance should the electricity went down.
I presume the meter is actually working and not malfunctioning - allowing gas to pass and not register.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Thank you - I agree with your comments. The Planning Dept required all the Eco Houses to have dual supplies, and some do have internal pipework to a gas Hob.
Our house was built 7 years ago and has never had Gas Usage - there are no Gas appliances, and we have no plans for that. Eon changed out the original Smart Meter a year ago - and our readout now states "Gas Supply Disconnected" - Because there is a Meter reading Zero use, it is still classed as requiring payment of the Gas Standing Charge. Some others in our ECO development do not pay this charge - although we were all connected to Eon by the Builder. My annoyance is the fact that Eon continue to extract payment for fictitious gas usage under the new scheme of DD.... Previously I set the DD and only once have we gone into debit. I have been on at Eon Customer Services for too long, and there is a possibility I will switch Supplier when the dust settles a bit...!
Some suppliers do not charge the standing charge if there is no consumption. OVO is one I think. Disconnection would be the long term solution.
Eon are in breach of their licence conditions if they project gas usage for you. Make a formal complaint and ask for compensation- DD’s are supposed to be reasonable.
Thanks for your sympathy - 5 days would be wonderful.... I think that the Eon Algorithm is inflexible - if you live in a 4 bedroom Band E property that has both Electricity AND Gas supplies - then the automatic assumption is that you MUST BE USING GAS...Even though the Smart Meter is correctly reporting Zero Use and the Smart Panel states "Gas supply Disconnected" I think this is a case that the Smart Meter is smarter than Eon! If the Eon policy is to charge the Standing Charge, then I cannot complain. When they swapped out the previous Smart Meters, I asked that the pipe be capped - Eon refused unless I paid for the supply be capped at the main in the street (off my property) - as the drive and street uses brick paviours, that was not a sensible option
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
