Hi.
I recently signed up for Next 2yr v18.
I received confirmation email about this. The rate on the confirmation is 27.63p
When I log in to the account, it does indeed state I'm on the Next 2yr v18.
But.......the unit rate on there is 32.55p as a day rate, and a night rate of 17.18p.
I've no idea why there is a day and night rate. That's not what I signed up to. We don't have storage heaters etc, so surely it should be a single rate tarrif?
It probably should be a single-rate if that's what you signed up for. I'd suggest contacting customer service to flag this up.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@theunknowntech
Any idea how to do that? I can't find a phone number. I've emailed three times in the past couple of weeks, but not had a reply. Even an automated one.
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