[crazyfj]

Hi

Being disabled I always try and sign up for a good deal.

However I'm getting totally confused with Eon this new test app.

I haven't managed a test until today. I just deleted the Ohme app and then the Eon completes the test.

The only problem the tariff should be between Midnight and 7am. That option isn't in my app?

Called customer service and told I'm using the wrong app. But I'm using the app that was sent to me on the testing email (light purple called Next Connect). They say I should be using a red one and deleted next Connect.

Its so confusing because I think that is the correct app? Maybe but it doesn't give the option for overnight charging only.

[geoffers]

Originally Posted by crazyfj

...The only problem the tariff should be between Midnight and 7am. That option isn't in my app?....Its so confusing because I think that is the correct app? Maybe but it doesn't give the option for overnight charging only.

@crazyfj - I'm not on this tariff so someone with more knowledge will hopefully confirm, but as far as I understand you just set the time you want your car to be ready with your selected charge level, and the app does it all for you.

It will of course use the default cheap overnight charging, but also any cheap daytime slots which become available as well. You don't need to think about it as the app selects the times automatically.

I've just looked in Google Playstore and there's a purple Next Connect app available there which looks like it may be the correct one


(N.B don't always trust what EOn C.S. say, as some of them don't seem to know what the current requirements are)

[rwh202]

Yep, if you're on the smart tariff, use the app @geoffers has highlighted and it will do the scheduling. It will most probably do the majority 00:00-07:00 but has the option to pick other times and still charge you off-peak rate if that fits E.on's requirements better.

If you just want simplicity and the seven hours is enough for your usage, then ignore the apps completely and just have the car or wallbox do the 00:00-07:00 schedule, but then the regular drive tariff might be preferable.

[crazyfj]

Thanks. The problem is the car app doesn't have an off button. Eon want you to use the app they have built. Eon ask you to turn of the car charger in the car app. Nissian doesn't allow it.

[geoffers]

Originally Posted by crazyfj

Thanks. The problem is the car app doesn't have an off button. Eon want you to use the app they have built. Eon ask you to turn of the car charger in the car app. Nissian doesn't allow it.

I don't think they are asking you to "turn off" the car charger - from what I understand is you have to remove any scheduling you may already have programmed into your car's charging settings, and let the app control the charge scheduling.

Without seeing the actual wording of their instructions I can only assume that if they have used the phrase "turn off", they mean turn off any scheduling which you have set and not physically turn off the charger!

[crazyfj]

Sorry my bad English. Yes you are correct. The problem though Eon ask get you enter your Nissian Connect details when setting up the Eon next app. So I assume the Eon app is supposed then take control but Nissian app & car will automatically charge as soon as its plugged in, unless you set up the time.

[geoffers]

Originally Posted by crazyfj

....but Nissian app & car will automatically charge as soon as its plugged in, unless you set up the time.

@crazyfj - Sorry: I'm only using guesswork with this, but for your current charge scheduling is it the Nissan app you mention which tells the car when to start & stop charging?

My gut feeling is you should maybe temporarily disconnect (or remove) the Nissan app so this isn't controlling the charge schedule.

The Eon app would then replace this and essentially do what the Nissan app was doing.

[rwh202]

Originally Posted by crazyfj

So I assume the Eon app is supposed then take control but Nissian app & car will automatically charge as soon as its plugged in, unless you set up the time.

If it works like intelligent octopus, then yes, it will start to charge immediately - but the idea is that eon will then detect it’s plugged in, pause/stop the charge and issue its own schedule within a few minutes…

[Indyk_EONNext]

Hey @crazyfj 👋

How are you?

I can see you have been having a few issues with the app and I am just checking if you managed to get this sorted with our customer service team or if there was anything further I can help you with? 😊