Can anyone kindly advise why not all messages from EON staff are not sent with copies on my account?
Is it another company-to do with GDPR?
I have no idea(and I am not in debt so not debt collectors!)
Should have read t and c!
Can see that by using this community individuals can investigate or look at my account.
The response has been for a message to appear in my inbox saying raise a complaint-no answer to my question
See I cant close this chat so will just sign off and not bother
Only Eon staff can look, and that is only if your email for the community matches that used on the Eon Next account. The rest of us can see diddly squat. Hope that reassures you.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Could you please confirm the number that contacted you to allow us to look into this for you?
We record all calls/messages and you can request this information through the subject access request 😁
⚡ Exclusive! We're looking for EV owners to join our test group - Help us trial our brand new Next Drive Smart EV tariff and receive £120 bill credit! ⚡
Need to get in touch? You can find out how here 👉 Contact us 👈
This is a community forum so generally anything that you post will be public unless you send someone a direct message then this will only be visible between you and the person you have messaged, however if you send a direct message to the community team or any other E.ON Next staff and we have to access your account then we may add these messages to your account notes in case it needs to be referred to at a later date.
You will have access to any messages that you are sent or indeed send on the community which you can find by clicking on the little speech bubble in the top right of the screen next to your profile 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
