I am on Next Drive Fixed V3 tariff for both Gas and electricity. I have been billed monthly for gas but have not been billed for electricity since 1 January 2025.
I am on Next Drive Fixed V3 tariff for both Gas and electricity. I have been billed monthly for gas but have not been billed for electricity since 1 January 2025.
Any idea what I can do?
Thanks,
Alex
I had exactly the same situation when I joined Next Drive a couple of years ago, and it needed a couple of calls to C.S before the electricity bill started being generated automatically.
Occasionally the electricity bill now still does get generated a few days late, which I've identified as being due to the the data downloaded from the meter still missing a few of the half hourly readings on the day the bill was due. So they clearly need to wait until the download has all the relevant data before generating the bill.
How did you get on with this? have you been able to speak to customer service? It would be great if you could let us know of any updates 😁
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