I've had my customer account restricted due to unusually high activity. That activity was trying to book an smart meter appointment. One drills down to make that request, but are returned back to the home page. Going round like a circle in a spiral, like a wheel within a wheel. Never ending or beginning on an ever-spinning reel
Last edited by JerryFr; 1 Week Ago at 15:52.
Reason: Grammar
I'm sorry to hear you are having issues on your online account 🤔 there could be something with the eligibility which is stopping the appointment being arranged.
I am going to pop you a DM to get some details from you so I can look into this further 😁
⚡ Exclusive! We're looking for EV owners to join our test group - Help us trial our brand new Next Drive Smart EV tariff and receive £120 bill credit! ⚡
Need to get in touch? You can find out how here 👉 Contact us 👈
Yes, I got an answer that I can't have a smart gas meter at this time, but the situation may change, I'll chase again in ~6 months. At that time if the reason is upheld I may need to escalate to a formal complaint.
over and above the normal installation issues, the switch off of the Radio Teleswitch midsummer, used by large numbers of two rate electricity customers to alternate between peak and off peak rates, is absorbing a huge amount of capacity.
so things may be less pressed later in the year, but there’s no guarantee! Did they say why you can’t have one now?
personally I don’t think smart gas is as useful as a. Electric one, but I have found being able to split my consumption between heating and water heating (by time of consumption) and knowing my heating was still working while away in the winter months were advantageous.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I understand the RTS switch off may be absorbing installation resource, so I'm prepared to wait.
The reason given was not explicit, the computer said no, as I already have an smart electricity meter, adding a gas one is lower down the priority list.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
