[Calumness]

Nealy everytime i have spoke to customer service all they seem to.do is lie. Ie about the £50 incentive to change meters to smart ones.

[Poppy_EONNext]

Good Morning @Calumness & Welcome to the Community 👋

For the smart install incentive the appointment needs to be arranged and booked within the qualifying period. Customers will receive the credit within 21 days of the Meter being installed 🙂

Can I ask when your smart meters were installed? And was this a standard prepayment meter to a smart payg meter?

[WizzyWigg]

Afternoon @Calumness
Welcome to the forum.
More information would be helpful as the forum has no access to your account. It's primarily Customer to Customer. There are though many learned volunteer members and colleagues who may be able to help or advise.

[Calumness]

Yes it was it was standard prepayment to prepayment smart and when i booked the appointment i was told the £50 insentive would be applied the same day that the meters were installed.when i phoned i got told no no you were told you would need to wait 3 weeks

[Connor_EONNext]

Hello @Calumness 😀, I'm sorry to hear you were told this. As @Poppy_EONNext says - this will be added within 21 days of the Meter being installed. Have you spoke to an Energy Specialist about this?

[Calumness]

@Connor_EONNext it has been a total nitemare since my meters were installed. The electricity one worked straight away it has been 2 weeks since they were installed and the gas is still not on the display. Everytime i phone i get told a different story

[meldrewreborn]

@Calumness

are the gas readings getting through to the bright app or to Eon Next?

[Calumness]

@meldrewreborn they have said there is a problem with the gas readings but after about 10 calls to them that was when i got told about the problem. I have prepay meters but they have fitted a credit gas one and they cannot change it until they get readings

[meldrewreborn]

@Calumness. surely they’d get the reading directly when they change it. The meter is presumably measuring your consumption, just not relaying it any further. If it’s not measuring your consumption then it’s totally useless and need to be changed.

i know that I like to telephone to sort things out because I hope to get an instant resolution, but sometimes email provides a full audit trail that’s conclusive when raising a complaint, and I’d guess that will happen soon.

[Calumness]

@meldrewreborn there is already a complaint logged as all they keep saying to me is 'there is nothing wrong with the meter " Then on Friday last week i was told the gas meter is not connecting to the hub. It has taken over two weeks for them to tell me.