[KenMavor]

Had a smart meter installed on 16th Jan and got a bill for the previous days on my old meter.

Bill dated 17th January.

Since then nothing. Now 22nd Feb and no sign of any bill. I obviously can't submit a meter reading as it says that I don't need to as I now have a smart meter.

When should I expect a bill based in the smart meter readings?

I also signed up to the EV drive tariff and gave been charging my Phev overnight in the cheap rates.

I want to be sure that everything is working as it should be.

Many thanks.

[Andy65]

Hi @KenMavor

It can take a number of weeks sometimes before smart meters are fully on the system. As you're charging an EV the first thing that I would do is to submit a meter reading yourself and you should get a bill within 48 hours, at least you'll get confirmation that you're being billed correctly.

You can also check here https://smartmetercheck.citizensadvice.org.uk/ to see if your meter is registered on the network and running in smart mode.

Another thing you can do is to download the Bright app, this is very good for monitoring your usage. Once set up, you can use the same log in credentials at this site https://glowmarkt.com/home and you'll be able to download all of your usage, very handy to keep on top of your EV charging costs I believe.

Try the first link to see if your meter is working in smart mode, if not I'd call customer services but I'd suggest sending a manual reading anyway.

[geoffers]

Originally Posted by KenMavor

Had a smart meter installed on 16th Jan and got a bill for the previous days on my old meter.

Bill dated 17th January.

Since then nothing. Now 22nd Feb and no sign of any bill. I obviously can't submit a meter reading as it says that I don't need to as I now have a smart meter.

When should I expect a bill based in the smart meter readings?

I also signed up to the EV drive tariff and gave been charging my Phev overnight in the cheap rates.

I want to be sure that everything is working as it should be.

Many thanks.

As @Andy65 said check your meter's ½ hourly readings on the EOn and/or Bright apps to confirm they're functioning ok

Then you'll probably have to contact C.S to start getting your bills generated, as they don't seem to come automatically (initially) for the EV tariff

This was my experience on Next Drive - I had to nudge C.S a couple of times before they started coming on a regular monthly basis

[KenMavor]

Originally Posted by Andy65

Hi @KenMavor

It can take a number of weeks sometimes before smart meters are fully on the system. As you're charging an EV the first thing that I would do is to submit a meter reading yourself and you should get a bill within 48 hours, at least you'll get confirmation that you're being billed correctly.

You can also check here https://smartmetercheck.citizensadvice.org.uk/ to see if your meter is registered on the network and running in smart mode.

Another thing you can do is to download the Bright app, this is very good for monitoring your usage. Once set up, you can use the same log in credentials at this site https://glowmarkt.com/home and you'll be able to download all of your usage, very handy to keep on top of your EV charging costs I believe.

Try the first link to see if your meter is working in smart mode, if not I'd call customer services but I'd suggest sending a manual reading anyway.

In the phone app I can see costs in the usage tab and the Bright data seems to be there and working just no bill.

Can see how I can enter a meter reading online but will have a better look.

Home meter thingy delivers data but was told it can't cope with two different rates.

Citizens advice website says it all seems to be working.

Meter does say "inactive" and can't see how to read it but again will have a better look.

Suspect it's a call to customer services for a check to get bills being sent.

I hope this isn't the start of a smart meter episode in why they are not reliable.

Thanks for your help so far. Will keep you updated with any more news and stupid questions.

Thanks

[meldrewreborn]

@KenMavor

Suppliers do not use the data you can see for billing, but instead send a specific request through and hopefully get a reply. If either do not get through - no bill. A manual reading does generate a bill - I put one in just to see what my EAC figure was, the process worked as expected.

the data in bright is consumption , that is the difference between readings, not the actual readings. You can get the actual readings from the physical meter or from the IHD, although not for two tier tariffs from the latter.

[KenMavor]

Hiya.... @meldrewreborn

I'm confused....understandably.

Checked the meter....says "Inactive" which concerns me.... lol

The meter shows three current readings.......00704kwh, then 00506kwh..then 00198Kwh.
The it goes back to "Inactive" on the display.

Where can I get my actual usage between 12 midnight and 7am and then 7am and 12 midnight?
With the rates known I can easily work out the potential cost.

The Bright data is there but I am having trouble getting the macro to run to tidy it all up......and frankly I can't be arsed working it all out and fixing
it. Not my job. :-)

I was half expecting there to be a few hiccups but I want to make sure the charges levied by Eon are accurate and for that reason I need some
data that I can use to confirm, or deny.

Thanks

Ken

[geoffers]

Originally Posted by KenMavor

Hiya.... @meldrewreborn

I'm confused....understandably.

Checked the meter....says "Inactive" which concerns me.... lol

The meter shows three current readings.......00704kwh, then 00506kwh..then 00198Kwh.
The it goes back to "Inactive" on the display.

Where can I get my actual usage between 12 midnight and 7am and then 7am and 12 midnight?
With the rates known I can easily work out the potential cost.

The Bright data is there but I am having trouble getting the macro to run to tidy it all up......and frankly I can't be arsed working it all out and fixing
it. Not my job. :-)

I was half expecting there to be a few hiccups but I want to make sure the charges levied by Eon are accurate and for that reason I need some
data that I can use to confirm, or deny.

Thanks

Ken

The answer about the initial bill generation for Next Drive is in my earlier post 😜
https://community.eonnext.com/thread...ll=1#post57951

The other guys aren't on the Drive tariff so are feeding you with incorrect information about generating a bill by submitting a meter reading from the app or website (we don't get that option in either)

[meldrewreborn]

@KenMavor

I stand corrected as it hadn’t registered that it’s a next drive tariff.

You’ll have noticed that the larger reading is the sum of the other two, so one of the lesser readings is day and the other night. Is that of any help?

[KenMavor]

@geoffers

Thanks......started to figure that out as I was going through the process and messages....

:-)

[KenMavor]

Originally Posted by meldrewreborn

@KenMavor

I stand corrected as it hadn’t registered that it’s a next drive tariff.

You’ll have noticed that the larger reading is the sum of the other two, so one of the lesser readings is day and the other night. Is that of any help?

Duh....!!!
No I hadn't noticed that.....thanks.

Using my spreadsheet.....I can get to an ongoing cost of around £134.69 and using those numbers (506 to be the 7am to 12 midnight usage and the 198 to be the 12 midnight to 7am usage) I get £140.42. My numbers are a day behind which would account for the £5.73 difference.

Reasonably happy that my recorded numbers are pretty accurate. I'll get the next days readings tomorrow and see what the difference is from the £140.42. My guess is that it won't be a lot.

I think I'm happy that the meter is doing it's job and correctly tecording the usage on the two different tariffs. Just need a bill now.

I'll ping customer services and see if that can initiate a bill for me and I'll check that against my numbers.

Thanks guys.