Thank you for the quick response
NEW Next drive fixed V6 is now live!
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Level 446 Days Ago@ADO Yes - change at any time with no charge 👍
Also, if there's a better tariff for gas than drive V7 you can ask just to change the electricity to Drive V7 and say, keep the Gas on V6 or move to another gas tariff completely. Need to do this by phone rather than online. -
Level 56 Days Ago@geoffers
thanks will give them a call 👍🏻 -
Level 52 Days AgoHi all just a quick question how long does it take to change tariff. I call yesterday morning to change from v6 to v7 but the lady couldn’t change me over and said she would have to contact the ev team to implement the change and that I would receive an email shortly. But as of yet I’ve had nothing through
any information from people who have changed before would be helpful
Thank ADO -
Level 442 Days Ago
Maybe try with another call - my Drive V3>V5 was done promptly on the spot without referring to the EV team.
Similarly with the change of my separate gas tariff (though I do remember the guy having problems sending me an email, but when I checked my account on the app it was already showing the gas change as pending and would happen in May, when my current tariff runs out) -
Level 52 Days Ago@geoffers
Thanks will try them again tomorrow. Whenever I have changed tariffs the change has been done with in a few hours so who knows 🤷🏻♂️ -
Level 51 Day AgoUpdate on my tariff change called customer service this morning and was told that the request was with the EV team and could take up to 14 days to change over. But it will be back dated once everything has gone through. Would have thought they could just change it over, but there you go
Thanks ADO
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