[KenMavor]

Afternoon all.
This is just a big thank you to everyone involved in getting me set up with a smart meter and a Next Drive tariff in double quick time.

I had a read of all the comments on the community where there seemed to be regular problems with smart meters and Next Drive membership.

10th Jan. Placed a question on the community about what, where and when with regards to getting a smart meter and lower overnight tariffs for charging an EV. @meldrewreborn and @retrotecchie give me the quick update on the forum. Thanks guys....or is it girls?

11th Jan @Indyk_EONNext and @Poppy_EONNext stepped in and took the baton on. @Poppy_EONNext organised a meter change over on Wednesday 15th January. They kept me up to date as to what was going on.

15th Jan. Smart meter installed and no problems. New unit started working fine straight away.

16th Jan. Requested new tariff for out EV which should arrive next week. Now a fully paid up member of the smart meter mod and the Next Drive mob.

Practically 6 days, with a Saturday and Sunday in the middle, since I first put the query in the community everything has been completed and I'm up and running.

Superb customer service and assistance from everyone. To be fair I was dreading the process and expecting problems etc but not one problem. Obviously I need to keep an eye on the new bills coming in and the smart meter but I am fully warned and armed and know what to expect, and moreover, who to contact if I have problems.

As it is I really never want to speak to @Indyk_EONNext and @Poppy_EONNext ever again as if I do then I'll be having some problems. :-)

Thanks to all who helped.

[retrotecchie]

@KenMavor

Always good to hear a happy ending to any story.

And yes, @meldrewreborn and myself are chaps, not chapesses! 🤣🤣🤣

[Indyk_EONNext]

Evening @KenMavor

Awh it's so great to hear all went well with your smart installation 😊 and I am glad to hear we were all much of help! It's what we do best on the Community!

If there is anything else you need, you know where to find us and thank you for the lovely feedback. Hope you will stick around!

Have a lovely evening 💜

[Poppy_EONNext]

Good Morning @KenMavor 🙂

Thank you so much for the lovely feedback 💜 We really appreciate you taking the time to post this.
I am glad to hear the installation went well, and I am excited to hear your thoughts on the Next Drive!

Shout out if there is anything else we can assist you with 😁

[KenMavor]

No problems.
Just reading all the bumpf and stuff on Next Drive....
Am I correct in saying that with Next Drive the customer meter that is inside the house doesn't work correctly?
Thanks

Ken

[retrotecchie]

The In House Display can't really handle the multi rate tariffs. It will always show the correct number of kWh but cannot show correct prices. This is because the calculation for the off-peak consumption is done at the supplier/billing end based on your half-hourly meter readings and not at the meter end.

You'll have a better idea of exact costs if you download the Bright app which does allow you to see this information. I'm no expert on these things as I don't (and can't) have a smart meter, but one of our other forumites, @geoffers, is very much up to speed on these matters, so hopefully he will be able to give you some pointers 👍