[Randz]

26 days and counting and still no swap to Drive, CS tells me Eon Smart Meter Academy is looking at it whoever they are and no response from the DCC….

Still in limbo and who knows until when!

[Randz]

Update, 37 days and no change in situation, could be a change of government before I get onto Drive.

[Indyk_EONNext]

Hey @Randz

I hope you're well?

I am sorry to hear you are still waiting to be switched to the Next drive tariff. I can see your complaint is logged and I have reached out to the EV team for an update on this. once they have responded I will drop you a message. 😊

If there is anything else you need please let me know! 💜

[Randz]

Update, appointment for the 24th for somebody to try to sort the meter physically either reset or replace.

So much for SMETS2 being the answer to everything!

Hopefully I’m sorted and they don’t wreck my gas supply from Octopus at the same time🥹

Not quite the journey I expected but will be ensuring I receive backdated billing based on the half hourly data I’m downloading.

[Randz]

Latest update is there is no update other than a visit from an Eon engineer who rebooted the comms hub which made no difference.

Received an update that the meter has not been set to a 2 rate setting, no idea what this means as it was working fine with Octopus smart tariffs.

Been told it's quite common in the industry which doesn't make me feel any better so nearly 3 months down the line and still no switch to Next Drive....

Have Eon done everything they can probably, is it good enough definitely not!

[geoffers]

Originally Posted by Randz

Latest update is there is no update other than a visit from an Eon engineer who rebooted the comms hub which made no difference...Received an update that the meter has not been set to a 2 rate setting, no idea what this means as it was working fine with Octopus smart tariffs.

Just to confirm the history from looking back at the earlier messages on the thread...

• your meter was performing correctly in smart mode, as you could read/download the data in the Bright app
• however EOn couldn't read the data, since it was still registered to your previous supplier (Octopus)

So when you say you received an update that it was not "set to a 2 rate setting" ... who informed you of that?

If it was EOn they can presumably now see your meter, so if that's the case surely the reset has worked and they'll be able to access the data??? (You can check the supplier the meter is registered to on the meter display screens, and also on the IHD)

Whoever fed you the line about not being a 2-rate meter is clouding the issue as this isn't necessary (unless you're on E7) - as long as it's returning the ½ hourly usage readings they will calculate your bill from that

[Randz]

@geoffers

The two rate meter setting message came from Eon support, they mailed yesterday to say it’ll be sorted in a couple of days.

They’ve obviously spotted something but no usage is showing in the Eon app but I can still see the usage off both meters via third party apps.

The IHD was recognising the legacy IOG tariff and would show a message saying it was about to switch to the low rate at 23:30.

I’m still of the opinion that it’s something basic that Eon have missed.

[geoffers]

Do you now see "EOn" listed as the supplier on the meter/IHD? If so they must now have "ownership" of the meter so will be able to read your data.

I reckon they can now see your meter if they're sending you this information.

Forget the EOn app at the moment, as it is always a few days behind with the data display :it hopefully will show up soon if they're receiving data from the meter.

FYI: My meter is a single rate meter and doesn't hold the cheap rate tariff, so I don't get the true cost readings for my charging overnight - the kWh readings are correct however.
<edit> this has recently changed, with the meter having been updated, so both it and IHD are now showing the "Active Tariff" during the relevant time periods, and the costs on the IHD do show the true cost based on the low/high rate tariff values </edit>

The cost shown on the IHD are irrelevant - they actually bill you on ToU from the ½ hourly meter readings

[Randz]

The comedy continues, got a mail from my friends at Eon asking the below!

I believe they think I’ve had a meter changed when I haven’t.

In order to proceed with rebilling on your account, we do need an up-to-date reading from you showing both the day rate and night rate. This will ensure that the correct usage is applied.
Additionally, could you please provide the following details to help us further investigate the issue:

1. A photo of the label on the meter showing exchange details.
2. A clear photo of the meter with the MSN (Meter Serial Number) visible.
3. A clear photo of the exchange tag.
4. The number of digits or dials the meter has.

Once we have this information, we will be able to update your account and proceed with the necessary rebilling.

[Randz]

The shambles continues, still not on the drive tariff, my case has been escalated as it’s more than 10 weeks old.

No change yet meter still not in the hands of Eon by the looks of it.

Can anybody on drive confirm that they are showing day and night readings on the app meter reading section?

Never had this with Octopus no idea with a smart tariff I just assumed everything would happen in the background regarding usage and billing at the two rates?