During the colder months it can be likely that we may see more people going off supply due to many reasons, that's why we want to ensure our customers and members have all the information to stay on supply and to get back on supply this winter! ⚡
Check out our thread Let's get winter ready - Prepayment!to find out more on how to check the potential reasons for going off supply for both Gas and Electricity and what to do if you find yourself off supply!
Do you have any concerns around topping up your prepayment meter? have you thought about switching to a smart meter?
There are so many benefits to having a smart meter! this can include meter readings sent in automatically, accurate billing, tracking usage, easier access to the meter, online topping up if Smart PAYG and greater selection of tariffs!
@meldrewreborn If you have been a customer with us for more than 12 months, then I would say this is probably normal. As we know roughly what we use, and this essentially falls into where we would look to adjust your DD within the 10% mentioned previously.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
@meldrewreborn If you have been a customer with us for more than 12 months, then I would say this is probably normal. As we know roughly what we use, and this essentially falls into where we would look to adjust your DD within the 10% mentioned previously.
But every time Eon next look to adjust the DD, by default the computer uses the EAC figure and then its up to the customer to challenge it. AAC based DD's are not the starting point.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
You may have seen that Ofgem recently announced the latest price cap information for January 2025, this will be the energy price cap for an average household who pay via direct debit and use electricity and gas ⚡
We understand changes can be worrying during this time, however there is lots of support and advice available! take a look at our thread A helping hand - Extra support with the cost of livingto find out more on the support available for our customers 💜
If you have any concerns around the latest price cap information, or require any further support please let us know!
🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
We hope you have enjoyed this content. Slight change of theme here from me, as we have highlighted some support options above. I wanted to talk about Solar, and drop a little renewable's nugget for those who might find it relevant.
Check out this thread from @Poppy_EONNext - Solar Panels where we advise on the benefits of solar, export payments and all things Photo Voltaic. Trying to bring a bit of 🌞 to these cold months
What are the benefits?
It’s green: There are no pollutants produced while solar panels operate, you are using clean energy to power your home or business, reducing your carbon footprint.
Save on cash: Any electricity you produce is totally free of charge and you can use it to power anything within your home or business. This will of course lower your energy bills and help save in the long term. You will also be able to get paid for any energy you export through our Smart Export Guarantee scheme.
Its renewable: Solar PV panels can generate electricity year-round.
Low maintenance: Solar panels don't have any moving parts. This means that maintenance requirements and the chance of mechanical failure is low. This said, they may need regular cleaning and the occasional inspection.
Increases Home value: Installing solar energy can boost your property's value 🏠
If you're thinking about a renewable energy source and have some questions please tag us and we will get back to you asap
Thanks Guys
I'm sure we will speak before Christmas however enjoy the rest of the year, it's been a pleasure as always.
Last edited by Anasa_EONNext; 5 Days Ago at 20:38.
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