DAY 6: How to reconnect your supply with a smart meter
How to reconnect your supply with a smart meter...
Now we're heading into some of the ❄ colder months from time to time its easy to be caught off guard and run out of credit which means that your energy supply will be disconnected.
We know it can be worrying going off supply. So to help with this we’ve created a little run down to get you back up and running:
If what you're looking isn't here or if it's an EMERGENCY you can get in touch
DAY 7: solutions - Eon Next Energy Efficiency scheme
Did you know?.. 👀
In the Energy Efficiency Advice Centre, we aim to help customers with home improvements (such as insulation) to improve the over all energy efficiency levels. I provide training, learning and coaching to our team to equip them to be able to deliver the best service possible and guide our customers as much as possible to a more efficient home! This in turn, helps customers to see reductions in their energy bill since they don’t need to use as much energy. We also provide tailored energy efficiency advice to help residents to find other ways to reduce their energy consumption, regardless of whether we’re able to install any improvements in their homes.
How can we help you.. ❓
We're here to keep you and the Community team in the loop with all the home improvements that we can offer and if there are any hitches a long the way or any questions we want to help you get your home as efficient as can be and share any tips and knowledge. I'm really excited to get to know you all and work together to deliver the best service as well as any improvements that we may need to make a long the way! We've already reached out to some of you
@retrotecchie thank you for your time and feedback; we've already started to make some improvements with the error you were receiving so thank you 😊
If you'd like to see if we can help you with any improvements head on over to
This incredible achievement shows our dedication to making a difference in the lives of those affected by mental health issues. ❤ We've seen some amazing fundraising efforts, from marathons 🏃 to bake sales 🍰
These have helped Mind provide the following:
📞 25,000+ answers through their Info-line
⚖ 10,000+ legal advice sessions
🤝 7+ months of their 24/7 online support community, Side by Side
💪 Support for countless people through their Supported Self-Help programme
📢 Powerful national campaigns to improve mental health care
Thank you everyone who took part, who raised money and everyone involved at Mind for helping so many people who are finding things difficult.
We're proud of you all 🤗
If you do ever need to speak to Mind, you can find their details on their website.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
We are governed by our Licensing Conditions from Ofgem that Direct Debits must be set at estimated usage for the next 12 months based on previous usage in 12 equal payments plus any debt element. This is based on actual usage, if not available we will estimate and review where needed.
Price changes are looked at and if any changes are to be made customers are notified.
In terms of EAC, this is an estimate which is outlined in any quote given. This is why we see alot of DD increases and decreases within a few months of new customers joining where their AAC (Actual Annual Consumption) is missing.
In terms of where a customer needed more support, providing certain steps we're attained then we would support that customer. The same way if you had a lot of credit, we would look into why and act accordingly.
To reiterate, this is looked at on a case by case basis, however the initial step is 10% if you can evidence that the figures used on the system is wrong, then of course we amend things.
According to my research, EAC is only to be used where smart meters are not fitted and no readings have been supplied for a period of greater than 12 months.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Determining monthly DD levels. If smart metering is in place, or regular timely and accurate readings are provided for non smart meters, then EAC is not allowed to be used for setting (or 'suggesting') Direct Debit amounts, so I've been informed. EAC should not need to be shown on a statement either, where not relevant, i.e. In the case of Variable DD like myself or @Mailman
@retrotecchie I would like to think that every energy specialist who sets a Direct Debit is following this.
EAC is something that I personally have never had to use, only during a quotation but again I would stress this is estimated and I would like some data with a view to re-asses within a few months.
If not then we need to make sure this gets advised and feedback is given.
where is this guidance that using EAC is not allowed in the circumstances you describe. I’ve seen guidance that implies the same but isn’t so explicit?
PS Glad you’re connected again. Hope the repairs are swift and the claim goes well for you.
I've just taken my current prices and the EAC as displayed on my statement and calculated through to annual values. And Guess what? - they come to exactly the estimated costs for the year as shown in the upper right side of page 1 of my statement. It seems to me that the use of EAC is firmly embedded in Eon Next's systems.
Now if that EAC were only a little bit away from my AAC it wouldn't matter too much, But when the EAC is 10% higher than my AAC, then I'm afraid it begins to smell a bit fishy.
The New Winter Support Scheme is offering up to £60 million to more than 60,000 of our most financially vulnerable customers to provide extra support!
As we are in the colder months, we want to ensure our eligible vulnerable customers are receiving financial support and advice to place them in the best position!
This is why the Winter Support Scheme is here to assist by providing financial support for energy bills, debit balances and extra support for those who are struggling with their ongoing energy payments.
Want to find out more on what extra support may be available for eligible customers? take a look at our threadWinter Support Scheme 2024 ❄
🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
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