I have smart meters for electricity and gas - a Liberty 100 for the electricity, and Liberty EG4v10 for the gas. I'm on an achingly boring dual fuel single rate tariff. The electric meter is working fine, but the gas meter seems to have stopped sending readings. Here's my meter reading history:
Date Type Read
03/11/24 Estimate 2820
01/10/24 Smart 2797
01/07/24 Estimate 2760
03/05/24 Smart 2722
03/04/24 Smart 2683
01/04/24 Smart 2681
They're all smart before that. The top of the page showing this has a shocked looking gas flame saying "It’s 50 days since your last reading.".
Is there something i can do about this? By which i mean, some way i can get someone else to do something about it, since i'm not about to break out the soldering iron myself.
In the mean time, i thought i would submit a manual reading. However, i'm not sure what the right reading is. If i go to the meter and press the 6 key, it cycles through various bits of information, eventually winding up with these two:
IMP R01
032046.48
From what i've read, IMP R01 means the amount imported at the first rate, ie my meter reading. There are IMP R02 and so on, and those are all zero. So my reading is 32046. But this is quite an increase from 2797! I can't believe that's actually right. That means i've used as much in the last 50 days as i would have in 162 years at the previous rate. Any idea what is going on here?
Date Type Read
03/11/24 Estimate 2820
01/10/24 Smart 2797
01/07/24 Estimate 2760
03/05/24 Smart 2722
03/04/24 Smart 2683
01/04/24 Smart 2681
They're all smart before that. The top of the page showing this has a shocked looking gas flame saying "It’s 50 days since your last reading.".
Is there something i can do about this? By which i mean, some way i can get someone else to do something about it, since i'm not about to break out the soldering iron myself.
In the mean time, i thought i would submit a manual reading. However, i'm not sure what the right reading is. If i go to the meter and press the 6 key, it cycles through various bits of information, eventually winding up with these two:
IMP R01
032046.48
From what i've read, IMP R01 means the amount imported at the first rate, ie my meter reading. There are IMP R02 and so on, and those are all zero. So my reading is 32046. But this is quite an increase from 2797! I can't believe that's actually right. That means i've used as much in the last 50 days as i would have in 162 years at the previous rate. Any idea what is going on here?
