[Devo56]

I was told my smart meter is not working, 6 months later. No one has been out to fix it,

[Indyk_EONNext]

Heyy @Devo56

I hope all is well? I am sorry to hear you have been experiencing issues with your smart meters and we haven't yet been able to resolve this for you, please are you able to elaborate what issues you are having with the meters and I will surely be able to help.

You can also find lot's of helpful information in our 👉Smart Meters & IHD 👈 section.😊

If there is anything else you need please let us know. 💜

[Devo56]

I was told no readings were happening, so I sent a request for someone to visit my home and fix the problem, Still no one has fixed the problem.

[Indyk_EONNext]

Not to worry @Devo56

I will pop you over a dm so we can get this resolved for you! 😊

[Poppy_EONNext]

Hey @Devo56 🙂

Do you have an update on your smart meter connection? It would be great to know if an appointment was carried out or if we were able to remotely reconnect to the meters 😁

[Devo56]

No Appointment was carried out.

[Poppy_EONNext]

Thank you for letting us know @Devo56 🙂
Were we able to reconnect to the meters remotely?

[Devo56]

Not sure, I just put my readings in monthly, around 15th of the month.

[Poppy_EONNext]

Good Morning @Devo56 🙂

We have had a quick look into your account and I can confirm we are fully connected and smart readings are taken on the 16th of each month 😁

[Devo56]

Ok thank you.